Store Manager Brixton

Virgin Media O2; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Pension plan

Discounts on Virgin Media O2 services

Cycle to Work

Job summary

Virgin Media O2 is seeking a Store Manager to lead a 5–15 person team in a fast-paced retail setting. You will drive exceptional customer experiences, coach staff, and deliver strong store performance through data-driven decisions. Travel to other stores and team meetings are part of the role, with a focus on inclusion and customer value.

The successful candidate will model Virgin Media O2's values, uphold processes, and develop a motivated team daily.

Qualifications

• Experience in a fast-paced environment.
• Leading, motivating and developing teams.
• Delivering outstanding customer experiences.
• Following processes and procedures with attention to detail.
• Conducting performance reviews and supporting colleague development.
• Working towards targets and contributing to business success.

Responsibilities

• Lead a team of 5 to 15 colleagues and foster an inclusive environment.
• Set standards for retail excellence and customer-focused decisions.
• Use data and commercial judgement to drive store performance.
• Travel to other stores and attend wider team meetings.

Skills

Team leadership

Customer service

Communication

Adaptability

Performance reviews

Target achievement

Systems proficiency

Process discipline

Compliance awareness

Job description

As a Store Manager, you'll bring our values to life through a team of 5 to 15 colleagues, creating an environment where people thrive and customers feel valued.

You'll set the standard for retail excellence, leading by example and putting the customer at the heart of every decision. Through inspiring leadership, coaching and support, you'll build a high-performing, motivated team that loves what they do and delivers exceptional experiences every day.

You'll take ownership of your store's performance, using data, insight and strong commercial judgement to drive results while creating a culture where colleagues can grow and succeed.

Travel is a key part of this role, including visits to other stores and attendance at wider team meetings.

Who we are

We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.

At Virgin Media O2, we're powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day. Together, we're delivering more choice, better value and brilliant experiences for millions of people across the UK.

Together, we are Virgin Media O2, and we can't wait to see what you'll bring to the team.

Accessible, Inclusive and Equitable for All

At Virgin Media O2, we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.

As an equal opportunities’ employer, we're actively working to remove barriers and reduce bias throughout our recruitment process and beyond. Inclusion is built into everything we do, from the policies we create to the relationships we nurture.

We're committed to supporting you throughout your application journey and encourage you to let us know if there's anything we can do to help.

The must haves

• Working in a fast-paced environment, not necessarily within retail.
• Leading, motivating and developing teams.
• Delivering outstanding customer experiences.
• Following processes and procedures with attention to detail.
• Conducting performance reviews and supporting colleague development.
• Working towards targets and contributing to business success.

The other stuff we are looking for

• Strong communication and listening skills.
• The ability to adapt quickly to changing business needs.
• Confidence using systems and following established processes.
• Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds and discounts.

What's in it for you

At Virgin Media O2, we believe great people deserve great rewards. That's why we offer a fantastic benefits package designed to support your health, wellbeing, finances and life outside of work.

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension, generous holiday allowance, and even your birthday off.

You'll also enjoy access to:

• Discounts on Virgin Media O2 broadband, TV and mobile services.
• Cycle to Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O2 Priority, giving you exclusive offers, experiences and perks.

Plus, you'll be part of a business that champions inclusion, invests in its people and provides opportunities to learn, grow and build a rewarding career.

Next steps

If Virgin Media O2 feels like a place where you can belong, we'd love to hear your story.

Once you've submitted your application, and if you're successful, the next stage is likely to include a telephone conversation followed by an interview.

During your application, we'll ask whether you need any adjustments to support you through the recruitment process. Simply let us know, and we'll be happy to discuss how we can help.

Thank you for considering a career with Virgin Media O2. We look forward to learning more about you.

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