Store Manager Belfast Castlecourt

Virgin Media O2; Belfast City District; On-site; GBP 26,000 - 35,000; Full time

Job summary

Virgin Media O2 in Belfast leads a dynamic retail store with a team of 5–15 staff, delivering retail excellence and customer-centric service every day. You will coach and motivate, creating an environment where colleagues love their work and consistently exceed targets.

Travel is required for store visits and wider team meetings, and you will balance budgets and revenue opportunities while using data to improve rotas and store performance.

Qualifications

• Experience leading a fast-paced team and managing a store.
• Experience with budgets and P&L responsibility.
• Proven track record delivering first class customer experiences.
• Experience optimizing store rotas using data inputs.

Responsibilities

• Lead and coach a team of 5–15 to deliver retail excellence.
• Set direction and ensure customer-centric decisions.
• Manage budgets, P&L, and inventory controls.
• Use data such as footfall and hours to optimize rotas.
• Travel for store visits and team meetings.

Skills

Leadership

Budgeting

Customer experience

Coaching

Communication

Adaptability

Data-driven scheduling

Job description

As a Store Manager you’ll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can’t wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience working in a fast paced environment, not necessarily Retail.
• Experience managing a team with passion and drive, with full accountability for your team’s performance
• Experience of Budgets and Profit and Loss responsibility
• Experience delivering first class customer experiences through a highly engaged team
• Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours
• Experience working towards targets and driving opportunities to grow revenue.
• Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.

The other stuff we are looking for

We’d also love you to bring;

• Strong communication and listening skills
• The ability to change and adapt to the business needs
• Experience in using systems and following processes
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.