Multi-Site Security Contract Manager (Hybrid)

Anchor Group Services; Leeds; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Anchor Academy

Cycle to Work Scheme

Auto Enrolment Pension

Employee Assistance Programme

Hospital Saturday Fund

Job summary

Anchor Group Services is seeking an experienced Security Contract Manager to oversee delivery across a portfolio of security contracts in the South & West Yorkshire region. The role emphasizes operational leadership, client relationship management, and ensuring services meet contractual KPIs and SLAs.

You will manage Site Managers, Supervisors, and security teams, with regular travel to customer sites and occasional head-office attendance. A full UK driving licence is essential.

Qualifications

• Strong leadership to motivate and manage remote teams.
• Excellent client relationship management and stakeholder engagement experience.
• Strong commercial awareness with experience managing staffing budgets and contract performance.
• Excellent communication, organisational, and problem-solving skills.
• Experience managing service delivery against KPIs and contractual requirements.
• Good understanding of SIA regulations, Health & Safety legislation, risk management, and security compliance standards.
• Full UK driving licence and willingness to travel regularly to customer sites as required.

Responsibilities

• Provide operational leadership across a portfolio of customer sites including Leeds, Sheffield, Bradford, Barnsley and Doncaster.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests, and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.

Skills

Leadership

Client relationship mgmt

Commercial awareness

Communication

KPI management

SIA regs knowledge

Audits & investigations

MS Office

Workforce management

Travel readiness

Tools

Timegate

Partner System

Microsoft 365

Job description

Anchor Group Services is seeking an experienced Security Contract Manager to oversee delivery across a portfolio of security contracts in the South & West Yorkshire region. The role emphasizes operational leadership, client relationship management, and ensuring services meet contractual KPIs and SLAs.

You will manage Site Managers, Supervisors, and security teams, with regular travel to customer sites and occasional head-office attendance. A full UK driving licence is essential.