Multi-Site Implant Treatment Coordinator

Dental Beauty Partners; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Dental Beauty Partners is launching a multi-site dental implant project across London locations, seeking a dynamic coordinator to own the patient journey from booking to aftercare. You will collaborate with clinicians, practice teams and an external sales team to maximise treatment uptake and deliver exceptional patient experiences.

The role demands energy, initiative and a hands-on approach to building a successful implant project from the outset.

Qualifications

• Excellent sales and customer-facing skills.
• Ability to discuss treatment costs and finance clearly.
• Strong organisational and multi-site coordination abilities.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Manage and convert implant opportunities across all three sites.
• Build trusting relationships with patients and understand their needs.
• Explain treatment plans, costs and next steps clearly.
• Coordinate with clinicians and external sales team to ensure a seamless patient journey.
• Monitor leads, consultations and conversion rates.
• Maintain communication throughout treatment and aftercare.
• Proactively identify issues and drive project growth.

Skills

Sales-focused

People skills

Communication

Organisation

Job description

Multi-Site Implant Treatment Coordinator

Department: Practice Recruitment

Employment Type: Permanent

Location: London

Compensation: £45,000 - £60,000 / year

Description

Multi-Site Implant Treatment Coordinator (TCO)

Locations: London (Southgate, Bedfont & Bromley)

Salary: £45,000 + bonus scheme, OTE £60,000

Hours: Full-time, working a 5-day shift pattern that includes weekend working on a rotating basis

Working pattern: Multi-site, with an on-site presence required every working day

About us

Dental Beauty Partners is one of the UK’s fastest-growing dental groups, with a network of over 60 practices and an ambitious vision for continued growth.

Our model is built around delivering exceptional patient care while giving our practices and clinicians the support, expertise and infrastructure they need to succeed.

We are now launching an exciting new implant project across Southgate, Bedfont and Bromley. These will be the first three practices in the project, with more sites planned as we grow.

Our implant proposition is built around making high-quality implant treatment more accessible to patients, with a simple approach to pricing, exceptional clinical care and a seamless patient journey from first enquiry through to aftercare.

This is an opportunity to join the project right at the beginning and play an important role in shaping how it grows.

The Opportunity

We are looking for an exceptional Multi-Site Implant Treatment Coordinator to join us as part of this exciting new implant project across our practices in Southgate, Bedfont and Bromley.

This is a fantastic opportunity for someone who is commercially driven, brilliant with patients and wants to play a key role in building and growing something from the outset.

You will take ownership of the implant patient journey from the moment an appointment is booked, right through consultation, treatment and aftercare. You will be the central link that pulls the entire patient journey together, working closely with our clinicians, practice teams and external sales team to create an exceptional experience and maximise treatment uptake.

This isn't a role for someone who wants to sit back and wait for things to happen. We are looking for someone with energy, drive and initiative who will get stuck in and take real ownership of the success of the project.

What you'll be responsible for

You will be responsible for managing and converting implant opportunities across all three practices, ensuring every patient receives a professional, personal and well-coordinated experience.

Your responsibilities will include:

• Taking ownership of implant patients once their initial consultation has been booked.
• Building strong relationships with patients and understanding their individual needs, concerns and motivations.
• Supporting patients through their implant consultation and explaining treatment plans, costs, finance options and next steps clearly and confidently.
• Following up patients promptly and consistently to maximise treatment conversion.
• Working closely with clinicians to ensure patients receive a seamless experience.
• Coordinating with our external sales team, ensuring a smooth handover from initial enquiry through to consultation and treatment.
• Being the key point of contact between the sales team, clinicians, practice teams and patients.
• Managing the patient journey through treatment and ensuring excellent communication throughout.
• Maintaining contact after treatment and supporting the patient through aftercare.
• Proactively identifying and resolving any issues that could prevent a patient progressing with treatment.
• Monitoring leads, consultations, conversion rates and treatment uptake across all three sites.
• Helping identify opportunities to improve the implant patient journey and increase conversion.
• Supporting the wider team to achieve ambitious growth targets for the project.

Who we're looking for

First and foremost, we're looking for a great salesperson who is also exceptional with people.

You'll need to be confident having conversations about significant treatment investments without making the patient experience feel overly sales-led. You'll understand how to listen, build trust, overcome concerns and help patients feel confident about moving forward with treatment.

Sales & commercial mindset

• Highly sales-focused and motivated by hitting targets.
• Confident discussing treatment costs and finance.
• Commercially minded, with a genuine interest in performance and conversion rates.
• Comfortable working towards individual and project targets.

Patient relationships

• Warm, personable and excellent at building rapport with patients.
• Able to listen and understand the individual motivations, concerns and barriers of each patient.
• A strong communicator who can flex between patients, clinicians, practice teams and an external sales team.
• Passionate about delivering an exceptional patient experience.

Drive & ownership

• Driven, energetic and willing to get stuck in.
• Naturally proactive with strong follow-up skills.
• Takes ownership rather than waiting to be told what to do.
• Resilient and comfortable working in a fast-paced, target-driven environment.
• Excited by the opportunity to join a new project and help shape how it develops.

Organisation

• Highly organised and able to manage multiple patient journeys simultaneously.
• Comfortable working across three different practices and bringing different teams together.
• Able to prioritise effectively and make sure opportunities don't fall through the gaps.

Previous implant knowledge or experience is advantageous but not essential. For the right person, attitude, sales ability and the ability to build trust with patients matter more.

Working across three sites

This is a genuinely multi-site and patient-facing position, rather than a remote coordination role.

You will work across Southgate, Bedfont and Bromley, with your time structured around implant clinics, consultations and patient demand. You will be expected to be physically based at one of the three practices on every working day.

The role follows a 5-day shift pattern that includes weekend working on a rotating basis, with weekend days worked reflected in days off during the week.

Why join us?

This role is part of an exciting new project with significant growth ambitions.

Southgate, Bedfont and Bromley are just the beginning. As we establish and grow the implant proposition, we plan to expand into further Dental Beauty practices, creating significant opportunity for the project — and for the people who help us build it.

You'll be joining at an early stage and will have the opportunity to help shape how the implant patient journey works across the first three sites. As the project grows, there is significant scope for the role itself to develop.

You'll have the opportunity to make a very visible impact — not just on commercial performance, but on the experience patients receive throughout what can be a life-changing treatment journey.

Salary: £45,000 + bonus scheme, OTE £60,000.