Outpatient & Diagnostic Centre Leader, London

Bupa; Greater London; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

25 days holiday + length of service

Health insurance

Enhanced pension & life cover

Annual performance bonus

Onsite gym/local discounts

Other benefits

Job summary

Bupa is seeking a senior leader to drive the performance and growth of its London outpatient and diagnostic centre. You will oversee clinical governance, operations, and commercial strategies, partnering with consultants and senior leaders to deliver patient-centered care and growth across services.

You will lead transformation, manage finances, and ensure regulatory compliance while shaping future service development in a high-profile independent healthcare setting.

Qualifications

• Educated to degree level (or equivalent), with formal leadership training.
• Proven experience leading outpatient, diagnostic, or ambulatory healthcare services.
• Previous leadership experience within the independent healthcare sector.
• Strong financial, operational, and commercial management experience within a complex healthcare environment.
• Demonstrable experience managing consultant relationships and supporting practice growth.
• Proven ability to lead organisational change, service transformation, and continuous improvement initiatives.
• Excellent leadership, communication, and stakeholder engagement skills.
• Commercially astute, with a track record of delivering business growth and innovation.
• Knowledge of regulatory frameworks including CQC, IR(ME)R, and GPhC.
• Master’s degree in Healthcare Management/ MBA; Clinical background.
• Experience within a consultant-led independent healthcare organisation.
• Experience operating within Central London healthcare markets.

Responsibilities

• Lead all operational and clinical activities across the centre, ensuring high standards of care, safety, and service.
• Drive financial performance, identifying opportunities for growth, efficiency, and service development across all business areas.
• Identify and deliver new business opportunities, supporting consultant growth, expanding services, and increasing revenue.
• Build and maintain strong relationships with consultants, supporting practice growth, referral generation, and the introduction of new services.
• Lead the centre through ongoing transformation, driving improvements in patient experience, operational performance, service delivery, and long-term commercial success.
• Drive exceptional patient experience, using customer feedback, quality metrics, and service data to continuously improve outcomes and satisfaction.
• Oversee property and estates management, ensuring a world-class environment for patients, consultants, and colleagues.
• Champion a culture of continuous improvement, innovation, accountability, and change management.
• Act as the CQC Registered Manager, ensuring compliance with all regulatory, governance, and quality requirements.
• Collaborate with the wider Health Services leadership team to deliver Bupa's Connected Care strategy.
• Lead and inspire a multidisciplinary team, embedding a high-performance culture and strong employee engagement.

Skills

Leadership

Financial management

Commercial acumen

Stakeholder engagement

Change management

Service development

Consultant relationships

Clinical governance

Communication

Strategic growth

Team leadership

Patient-centered care

Regulatory knowledge

Clinical background

London market experience

Education

Bachelor’s degree or equivalent

Master’s degree in Healthcare Management / MBA

Job description

Bupa is seeking a senior leader to drive the performance and growth of its London outpatient and diagnostic centre. You will oversee clinical governance, operations, and commercial strategies, partnering with consultants and senior leaders to deliver patient-centered care and growth across services.

You will lead transformation, manage finances, and ensure regulatory compliance while shaping future service development in a high-profile independent healthcare setting.