Centre Director, Healthcare Operations & Growth

Bupa; Harrow; Presencial; GBP 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday

Bupa health insurance

Enhanced pension

Dental insurance option

Digital GP

Family mental health line

Financial wellbeing channels

Resumo da oferta

Bupa Mindplace Centre in the United Kingdom seeks a Centre Manager to lead and own all Mindplace Centre activities, ensuring performance is optimised and clinical governance is adhered to. You will drive customer service standards and satisfaction across all service lines.

You will oversee regional openings, manage commercial needs, optimise resources, and build strong client relationships with corporate partners.

Qualificações

• Healthcare management experience; mental health experience desirable but not essential.
• Strong operational experience.
• Experience leading large teams and engaging staff.
• Excellent interpersonal skills to communicate with employees, customers and clients.
• Experience in a regulated environment.
• Experience in the mental health/healthcare and wellbeing industries.
• Proven track record of driving business performance.
• Strong problem solving and project management skills.
• IT proficiency with Microsoft Office.

Responsabilidades

• Support opening of new Mindplace centres across the region.
• Lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships.
• Drive operational efficiency through effective utilisation and scheduling of resources.
• Use insights from the Net Promoter System to drive improvements to the customer experience.
• Own the local marketing plan alongside HSBC to grow the centre and convert leads into new business.
• Be the operational lead with key corporate clients and support opportunities locally.
• Analyze failure demand, customer satisfaction results, complaints and feedback; address root causes.
• Maintain a robust control environment ensuring staff adhere to regulatory requirements (CQC, HCPS, BABCP, CQQ).

Conhecimentos

Healthcare management

Operational leadership

Corporate healthcare

Interpersonal skills

Regulatory compliance

Mental health industry

Business performance

Problem solving

Project management

IT proficiency

Descrição da oferta de emprego

Bupa Mindplace Centre in the United Kingdom seeks a Centre Manager to lead and own all Mindplace Centre activities, ensuring performance is optimised and clinical governance is adhered to. You will drive customer service standards and satisfaction across all service lines.

You will oversee regional openings, manage commercial needs, optimise resources, and build strong client relationships with corporate partners.