Merchant Ops Lead: Scale Launches for High-Volume Partners

Deliveroo; Greater London; Híbrido; GBP 70 000 - 90 000; Tempo integral

Resumo da oferta

Deliveroo London is seeking a Merchant Operations Manager to join our UK&I Operations team. You’ll focus on improving delivery operations for our largest restaurant and grocery partners, ensuring seamless launches and optimal performance.

You will collaborate with Product, Commercial and partner teams, using data to diagnose bottlenecks and drive improvements in a fast-paced, high-impact environment. This hybrid role offers opportunity to shape operations across London and beyond.

Qualificações

• Proven stakeholder management & influence.
• Structured project management experience delivering cross-functional initiatives.
• Data-driven analytical skills with ability to extract actionable insights.
• Proactive problem-solving mindset and ability to challenge the status quo.
• Negotiation and commercial acumen aligned with operational performance.

Responsabilidades

• Drive delivery operational excellence for high-volume partners, diagnosing bottlenecks and scaling solutions.
• Champion partner feedback in Product to embed partner voice in features and roll out changes.
• Lead partner expansion and launches, ensuring operational readiness from day one.
• Partner with Commercial teams to review KPIs and equip commercial leads with performance tools.
• Lead cross-functional strategic initiatives with data-driven business cases for senior stakeholders.

Conhecimentos

Stakeholder management

Project management

Data analysis

Proactive problem solver

Negotiation & commercial acumen

Descrição da oferta de emprego

Deliveroo London is seeking a Merchant Operations Manager to join our UK&I Operations team. You’ll focus on improving delivery operations for our largest restaurant and grocery partners, ensuring seamless launches and optimal performance.

You will collaborate with Product, Commercial and partner teams, using data to diagnose bottlenecks and drive improvements in a fast-paced, high-impact environment. This hybrid role offers opportunity to shape operations across London and beyond.