Multi-Site General Manager — Food Service Leader

SSP Group; Manchester; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Discounted meals on shift

Colleague discount up to 50%

Friends & Family discount up to 20%

Access to digital GPs, 24/7 helpline

Wellbeing support

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Group is seeking a General Manager for the Upper Crust at Manchester Piccadilly Station to lead multi-unit teams and drive exceptional customer service and operational excellence.

You will recruit, train, coach and empower teams, build product knowledge, grow sales and ensure safety and compliance across units. The role includes strong stakeholder engagement with clients and partners, and engagement in strategic change plans.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

SSP Group is seeking a General Manager for the Upper Crust at Manchester Piccadilly Station to lead multi-unit teams and drive exceptional customer service and operational excellence.

You will recruit, train, coach and empower teams, build product knowledge, grow sales and ensure safety and compliance across units. The role includes strong stakeholder engagement with clients and partners, and engagement in strategic change plans.