General Manager

SSP; Manchester; In loco; GBP 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Networks for diversity

Life assurance

Apprenticeships and ongoing developm

Share incentive plan (SIP)

Descrizione del lavoro

SSP is seeking an inspirational General Manager to lead our Upper Crust stores and food production unit. You will drive exceptional customer service and operational excellence, building capable teams and delivering strong business results across multiple units.

You will recruit, coach and develop staff, ensure compliance with company standards, and foster strong relationships with clients and partners while maintaining a safe, legally compliant trading environment.

Competenze

• Experience leading store teams and production units.
• Ability to deliver exceptional customer service and operational excellence.

Mansioni

• Recruit and train your teams, developing their operational and leadership skills.
• Coach teams to promote SSP brand, ensure right range, quality and service to customers.
• Lead teams to drive trade activity, grow sales and maximise profit.
• Lead and build knowledge to deliver Change Plans and resource-planned activities for optimal staffing.
• Ensure units comply with internal systems guidance.
• Build strong stakeholder relationships with clients and partners.
• Prioritise safety and coach teams to use security tools for a safer workplace.

Conoscenze

Leadership

Team management

Operations management

Customer service

Descrizione del lavoro

Key Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As a General Manager, you'll be rewarded with a competitive salary of £38,000pa.

Benefits

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

Role Summary

We're looking for an inspirational leader to lead our teams at our Upper Crust stores and food production unit. You'll have the opportunity to make a difference every day, as you lead your teams and businesses to deliver exceptional customer service and operational excellence.