Multi-site General Manager

Sherpa Kids; Watford; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

Workplace pension

Paid training and induction

Discounts with partners

Staff recognition

Job summary

Sherpa Kids is seeking a Multi-Site General Manager to lead our Watford/Ruislip centres in Hertfordshire, delivering high-quality experiences for children and families.

You’ll manage a cluster of CoEs, develop your team through coaching, and drive profitability while upholding our “Whole of Child” programming philosophy. The role requires a driver with strong leadership, commercial acumen and a proactive, hands-on approach.

Qualifications

• Natural leader with a people-first approach.
• Commercially savvy, understands costs and revenue.
• Strong initiative and can-do attitude.
• Experience engaging high-performing teams to achieve goals.
• Excellent communication and time-management skills.
• Flexible, calm under pressure and customer-focused.

Responsibilities

• Lead a cluster of CoEs across Watford and Ruislip to deliver high-quality, engaging activities.
• Build and coach teams, ensuring safety, inclusivity and excellent service.
• Drive profitability, cost control and KPI achievement across sites.
• Cultivate partnerships with schools, parents and stakeholders.

Skills

Leadership

Commercial acumen

Initiative

Team engagement

Communication

Time management

Problem solving

Customer focus

Adaptability

Resilience

Job description

We are recruiting for a Multi-Site General Manager to manage theWatford/Ruislip - Hertfordshire area
Salary: £33,000 - £35,000K depending on experience.

Due to the nature of the role, own transport is essential.

Job Description

This adventure is all about building brighter futures together. As an essential team member, you'll craft meaningful experiences developing our team and the children we care for, ensuring they enjoy fun, engaging activities in a secure and inclusive setting.

As a General Manager, you will have a home base at one of our Centre's of Excellence (CoE), you'll set high standards for excellence, whilst delivering top-quality experiences through careful planning. You will empower your team to be the best versions of themselves and they will reflect our values.

Each CoE will welcome new adventurers, providing immersive training experiences, upskill and educate our people through coaching & mentoring, whilst driving a culture of excellence.

You'll embody entrepreneurial skills to meet KPIs, build relationships with schools, parents, and team members, and boost profit, all while maintaining unwavering quality. Whether it's school wrap-around care or a leisure centre camp, you'll lead diverse activities based on our 'Whole of Child' programming philosophy.

As you grow in this role, you will pick up more schools & Leisure Centres to grow your portfolio in a cluster of high performing programs, highly engaged teams and unbreakable school relationships.

Qualifications

For your new adventure

• You’re a naturally leader, with a people first approach.
• You’re commercially savvy and understand the importance of costs and revenue
• You have bags of initiative & a can-do attitude
• You have a track record of engaging high performing teams to achieve the extraordinary
• You think outside of the box and are always looking for better ways to do things.
• You’re as cool as a cucumber in a high pressure, fast paced environment.
• You’re a big kid at heart.
• You are driven. You’re perceptive, you ask questions and you strive to understand.
• You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints.
• You are people-focused. You’re warm, honest and genuine.
• You get a kick out of creating unexpected experiences which make people go wow!
• You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you.
• You have a can-do approach. You think on your feet. Switching up tasks and juggling multiple priorities comes naturally to you.
• Club & Cluster profit and revenue
• Club & Cluster Staff retention and engagement
• Unplanned & planned absence
• Cost control of salaries, rostered hours & club costs
• Club & Cluster attendance
• Customer Lifetime Value

What success looks like

• Be Considerate – Show you care for others and the world around us
• Be Passionate – Love what you do and inspire others
• Be Trustworthy – You are role models with great responsibility
• Leave a positive legacy - Create brighter futures for all

What we offer you

• The chance to build brighter futures for children.
• Access to 24/7 Employee Assist Programs through Health Assured.
• Discounted wrap around school care and holiday club (if you have little ones).
• A little bit of security for your future with a workplace pension scheme.
• A place where you can let your personality shine.
• Rewards for recommending your family and friends to come and join the family.
• Special deals with our retail and service partners.
• Paid training and regular personal and professional development.
• A structured 4 week induction to set you up for success.
• Fun. It’s what big kids do. We like to be 100% human rather than corporate.

#JAGM

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