Multi-Site Front Desk Host & Cover Specialist

Savills Company; Greater London; Hybride; GBP 29 000 - 35 000; Plein temps

Résumé du poste

SMR is seeking a flexible Receptionist to cover absences across multiple London sites, delivering a five-star guest experience. You will greet visitors, manage records, and support hosting duties while adhering to health, safety, and site-specific procedures.

The role requires working a rotating 40-hour week across Zones 1–4, with shifts from 07:00 to 19:00. A professional appearance and excellent communication are essential for success in this busy, customer-facing environment.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Adaptability and resilience to adjust quickly to new environments.
• Strong organisational skills to manage changing schedules and records.
• IT literacy with Outlook and site management software.
• Proven customer service experience in hospitality or reception.
• Reliable, punctual and accountable.
• Proactive, helpful attitude and calmness under pressure.

Responsabilités

• Maintain five-star presentation and clean, welcoming reception areas.
• Work across London locations on a changing rota.
• Maintain professional personal appearance and uniform standards.
• Follow directions from Line Manager or Supervisors.
• Adhere to concierge processes and property standards.
• Build relationships with staff, tenants, and contractors.
• Meet and greet visitors and maintain records.
• Screen visitors before entry when required.
• Direct visitors to destinations.
• Answer phones and intercom professionally.
• Maintain reception operations manual.
• Ensure desk is manned during opening hours.
• Handle on-site queries and escalate as needed.
• Provide blended Front of House and hosting duties when needed.
• Sign for deliveries and log items.
• Learn property systems to manage operations.
• Complete required logs and reports.
• Do not undertake unsafe tasks without training.
• Assist staff and visitors during emergencies.
• Ensure health, safety and fire safety compliance.
• Ensure contractors comply with safety procedures.
• Abide by company rules and conditions.

Connaissances

Communication skills

Adaptability

Organisational skills

IT literacy

Customer service

Reliability punctuality

Calm under pressure

Outils

Microsoft Outlook

Visitor management software

Description du poste

SMR is seeking a flexible Receptionist to cover absences across multiple London sites, delivering a five-star guest experience. You will greet visitors, manage records, and support hosting duties while adhering to health, safety, and site-specific procedures.

The role requires working a rotating 40-hour week across Zones 1–4, with shifts from 07:00 to 19:00. A professional appearance and excellent communication are essential for success in this busy, customer-facing environment.