Multi-Site Facilities & Service Delivery Assistant

Govia Thameslink Railway; Croydon; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Final salary pension

Free travel on GTR and sister groups

75% off travel on other train ops

Discounted Oyster Card

StarHub employee benefits

Job summary

Govia Thameslink Railway is seeking an Assistant Service Delivery Manager to oversee facilities services across a multi-site estate, including regular site visits to Monument Place and East Croydon. The role focuses on contract delivery, governance and stakeholder engagement to maintain service quality.

Based at Monument Place & GAH, you will work with the Service Delivery Manager to ensure compliance, manage budgets and drive continuous improvement in passenger-focused facilities services.

Qualifications

• Contract management monitoring experience in Facilities management and/or maintenance across a multi-site estate.
• Experience coordinating across multiple sites and managing stakeholder relationships.
• Strong communication and problem-solving abilities.
• Ability to perform regular site visits (2–3 days per week) across London and surrounding areas.
• Proficiency with Microsoft Office for data analysis and reporting.

Responsibilities

• Oversee day-to-day contract delivery of facilities services across multiple sites, ensuring contractors meet performance and compliance standards.
• Track KPIs and report on compliance.
• Monitor budgets, control costs, and review billing.
• Resolve service delivery challenges using lean methods and clear escalation routes.
• Identify risks to service delivery and log them in the risk register.
• Track progress of service delivery actions and ensure timely completion.
• Conduct routine audits to validate contractor performance.
• Support the Service Delivery Manager with digital record-keeping and purchasing systems.

Skills

Contract management

Facilities management

Multi-site coordination

Stakeholder communication

Site visits

MS Office

Problem solving

Tools

CAFMs

Purchase ordering systems

Job description

Govia Thameslink Railway is seeking an Assistant Service Delivery Manager to oversee facilities services across a multi-site estate, including regular site visits to Monument Place and East Croydon. The role focuses on contract delivery, governance and stakeholder engagement to maintain service quality.

Based at Monument Place & GAH, you will work with the Service Delivery Manager to ensure compliance, manage budgets and drive continuous improvement in passenger-focused facilities services.