Rail Facilities Support Coordinator (Hybrid)

Govia Thameslink Railway; Croydon; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Final salary pension

Free travel on GTR and sister groups

Discounted Oyster Card

Family-friendly policies

Job summary

Govia Thameslink Railway (GTR) is hiring a Responsive Maintenance Coordinator to join the Facilities Helpdesk team. You will triage faults, log and prioritise issues, and ensure timely contractor assignments to keep environments safe and welcoming.

You will liaise with Facilities Managers and Service Delivery Managers to resolve complex faults. The role offers a hybrid working model in East Croydon, with a focus on maintaining high standards of service and safety across the network.

Qualifications

• Level 3 qualification (or equivalent) including English and Maths.
• Experience in a customer service environment, ideally in property, maintenance or facilities management.
• Strong communication and stakeholder management skills.
• Experience coordinating contractors or service providers.

Responsibilities

• Triage incoming responsive faults and monitor progress.
• Assign work to contractors and track resolutions.
• Update customers and stakeholders on status of issues.
• Collaborate with Facilities Managers to resolve complex problems.

Skills

Customer service

Communication

Organisational skills

IT skills

Contractor coordination

CAFM knowledge

Education

Level 3 qualification (or equivalent)

Tools

CAFM system

MS Office

Job description

Govia Thameslink Railway (GTR) is hiring a Responsive Maintenance Coordinator to join the Facilities Helpdesk team. You will triage faults, log and prioritise issues, and ensure timely contractor assignments to keep environments safe and welcoming.

You will liaise with Facilities Managers and Service Delivery Managers to resolve complex faults. The role offers a hybrid working model in East Croydon, with a focus on maintaining high standards of service and safety across the network.