Multi-Site Facilities Delivery Coordinator

Govia Thameslink Railway; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

Travel discounts across networks

Discounted Oyster Card

Family-friendly policies

StarHub discounts

Career development

Impact on passenger journeys

Job summary

Govia Thameslink Railway is looking for an Assistant Service Delivery Manager to oversee facilities services across a multi-site estate, based at Monument Place and GAH with regular site visits. You’ll manage contracts, monitor performance, and support budgeting and compliance while driving customer-focused service improvements.

The role requires experience in facilities management, strong stakeholder communication, and the ability to work independently and in a team, with proficiency in MS

Qualifications

• Contract management monitoring experience in Facilities management and/or maintenance across a multi-site estate is essential.
• Experience in working to comprehensive FM service delivery operations across multiple sites; ensuring contract compliance is adhered to for each service (Waste Management, Washroom Services, Cleaning & Pest Control).
• Ability to work both independently and as part of a team, with excellent organisational and time management skills.
• Strong stakeholder communication and problem-solving abilities.
• Flexibility to complete regular site visits (2–3 days per week) across London and surrounding areas.
• Comfortable using digital systems including CAFMs and tools for facilities and service delivery management.
• Experience: Background in operations, customer service, or site management.
• Skills: Proficient in the use of Microsoft Office for analysing data, reporting and problem-solving.

Responsibilities

• Oversee day-to-day contract delivery facilities services delivery across multiple sites, ensuring contractors meet agreed performance and compliance standards for both planned and reactive maintenance.
• Track key performance indicators (KPIs) and report compliance.
• Monitor budgets, control costs, and review billing.
• Proactively resolve service delivery challenges using lean management methods and clear escalation routes.
• Identify risks affecting service delivery, apply mitigation measures, and log them in the department's risk register.
• Track progress of service delivery actions, ensuring ownership and timely completion.
• Conduct routine audits to monitor and validate contractor performance.
• Support the Service Delivery Manager with digital record-keeping, meeting coordination, and systems such as purchase ordering and fault reporting.

Skills

Contract management

FM service delivery

Teamwork

Stakeholder communication

Problem solving

Site visits

Verbal & written communication

Tools

CAFMs

MS Office

Job description

Govia Thameslink Railway is looking for an Assistant Service Delivery Manager to oversee facilities services across a multi-site estate, based at Monument Place and GAH with regular site visits. You’ll manage contracts, monitor performance, and support budgeting and compliance while driving customer-focused service improvements.

The role requires experience in facilities management, strong stakeholder communication, and the ability to work independently and in a team, with proficiency in MS