Multi-Site Community Centre Lead | Admin & Safety

Sanctuary; Greater London; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary is recruiting a Community Centre Officer to join our Partnerships team in London, overseeing three community centres across Hackney, Tower Hamlets and Basildon with travel between sites. The role involves admin, Health & Safety, and compliance duties to keep centres safe, welcoming and well-run.

You will liaise with local groups, manage bookings, maintain records, raise invoices and support a range of centre users. The post requires independent working and a proactive approach.

Qualifications

• NVQ3 in relevant area (e.g. business administration, customer service) or knowledge and ability at an equivalent level.
• Qualified or willing to work towards the Institute of Safety and Health (IOSH) certificate.
• Recent experience in a similar role.
• Some experience working in a customer services environment.
• Working knowledge of relevant health and safety legislation.
• Proven experience of working to deadlines and prioritising work loads.
• Ability to work independently and use own initiative.
• Excellent interpersonal and customer care skills.
• Ability to stay calm and constructive in emergencies.
• Frequent travel is a requirement of the role, therefore a full valid driving licence and access to vehicle is essential.

Responsibilities

• Overseeing the day to day running of the community centres including being a responsible key holder and liaising with users and hirers to ensure reliable opening and closing of centres.
• Monitoring the standard of cleaning and building maintenance in all centres, reporting any issues, repairs or areas of concern
• Maintaining accurate records and bookings
• Delivering, improving and maintaining effective and efficient administration systems
• Communicating effectively and maintaining good working relationships with colleagues, community groups and centre users
• Supporting the team in ensuring regulatory, building compliance and other standards are continuously met or exceeded to mitigate risk to the business
• Raising invoices to centre users ensuring they are accurate according to current hire rates and any policies supporting the free use of facilities

Skills

NVQ3

IOSH

Customer service

Health & safety

Time management

Interpersonal skills

Driving licence

Education

NVQ3 or equivalent

Job description

Sanctuary is recruiting a Community Centre Officer to join our Partnerships team in London, overseeing three community centres across Hackney, Tower Hamlets and Basildon with travel between sites. The role involves admin, Health & Safety, and compliance duties to keep centres safe, welcoming and well-run.

You will liaise with local groups, manage bookings, maintain records, raise invoices and support a range of centre users. The post requires independent working and a proactive approach.