Community Centre Officer

Sanctuary; Greater London; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary is recruiting a Community Centre Officer to join our Partnerships team in London, overseeing three community centres across Hackney, Tower Hamlets and Basildon with travel between sites. The role involves admin, Health & Safety, and compliance duties to keep centres safe, welcoming and well-run.

You will liaise with local groups, manage bookings, maintain records, raise invoices and support a range of centre users. The post requires independent working and a proactive approach.

Qualifications

• NVQ3 in relevant area (e.g. business administration, customer service) or knowledge and ability at an equivalent level.
• Qualified or willing to work towards the Institute of Safety and Health (IOSH) certificate.
• Recent experience in a similar role.
• Some experience working in a customer services environment.
• Working knowledge of relevant health and safety legislation.
• Proven experience of working to deadlines and prioritising work loads.
• Ability to work independently and use own initiative.
• Excellent interpersonal and customer care skills.
• Ability to stay calm and constructive in emergencies.
• Frequent travel is a requirement of the role, therefore a full valid driving licence and access to vehicle is essential.

Responsibilities

• Overseeing the day to day running of the community centres including being a responsible key holder and liaising with users and hirers to ensure reliable opening and closing of centres.
• Monitoring the standard of cleaning and building maintenance in all centres, reporting any issues, repairs or areas of concern
• Maintaining accurate records and bookings
• Delivering, improving and maintaining effective and efficient administration systems
• Communicating effectively and maintaining good working relationships with colleagues, community groups and centre users
• Supporting the team in ensuring regulatory, building compliance and other standards are continuously met or exceeded to mitigate risk to the business
• Raising invoices to centre users ensuring they are accurate according to current hire rates and any policies supporting the free use of facilities

Skills

NVQ3

IOSH

Customer service

Health & safety

Time management

Interpersonal skills

Driving licence

Education

NVQ3 or equivalent

Job description

London – covering community centres in London and Essex

37.5 hours per week

We are looking for a Community Centre Officer to join our dedicated Partnerships team in London. In this role, you will be responsible for day to day management of three community centres across Hackney,Tower Hamlets and Basildon. You will also track repairs of two additional centres in Hackney.

This varied role involves significant amount of admin work, Health & Safety and compliance responsibility across our community centres, ensuring the centres remain safe, complaint and welcoming spaces. You will also work closely with local community groups, who are using the centres to deliver their activities. A typical day might involve raising invoices while organising the space for hire or responding to an urgent repair. This role involves regular travel between community centres, with a significant amount of independent working.

If you are passionate about delivering excellent customer service, building relationships with communities, well organised and enjoying working independently, then this could be the opportunity for you.

The role of Community Centre Officer will include:

• Overseeing the day to day running of the community centres including being a responsible key holder and liaising with users and hirers to ensure reliable opening and closing of centres.
• Monitoring the standard of cleaning and building maintenance in all centres, reporting any issues, repairs or areas of concern
• Maintaining accurate records and bookings
• Delivering, improving and maintaining effective and efficient administration systems
• Communicating effectively and maintaining good working relationships with colleagues, community groups and centre users
• Supporting the team in ensuring regulatory, building compliance and other standards are continuously met or exceeded to mitigate risk to the business
• Raising invoices to centre users ensuring they are accurate according to current hire rates and any policies supporting the free use of facilities

Skills and experiences:

• NVQ3 in relevant area (e.g. business administration, customer service) or knowledge and ability at an equivalent level
• Qualified or willing to work towards the Institute of Safety and Health (IOSH) certificate
• Recent experience in a similar role
• Some experience working in a customer services environment
• Working knowledge of relevant health and safety legislation
• Proven experience of working to deadlines and prioritising work loads
• Ability to work independently and use own initiative
• Excellent interpersonal and customer care skills
• Ability to stay calm and constructive in emergencies
• Frequent travel is a requirement of the role, therefore a full valid driving licence and access to vehicle is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £33,580 (rising to £35,347 after 12 months, subject to satisfactory performance)