Beauty Counter Manager — Lead Customer Experience

Charlotte Tilbury Beauty Inc.; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Charlotte Tilbury Beauty is seeking a Business Manager for John Lewis Exeter to lead a high-performing retail team and deliver an outstanding, magical brand experience. You will coach, develop and motivate your people, drive KPI achievement and ensure customers feel valued and inspired by the Charlotte Tilbury magic.

You will be a true leader, highly organised and adaptable, able to build cross-functional relationships across retail and head office.

Qualifications

• Proven management experience and a track record of delivering results from KPI’s to people.
• Leader who inspires their team to be the best versions of themselves and empower thinking.
• Highly organised, a problem solver who can adapt style and implement processes.

Responsibilities

• Reporting to the Area Manager and driving an ultimate Charlotte Tilbury brand experience while exceeding KPI’s.
• Deliver a best-in-class customer experience, turning customers into Charlotte Tilbury ambassadors.
• Coach and mentor the team through on-the-job training and ongoing support.
• Collaborate cross-functionally with retail and head office to build lasting relationships.

Job description

Charlotte Tilbury Beauty is seeking a Business Manager for John Lewis Exeter to lead a high-performing retail team and deliver an outstanding, magical brand experience. You will coach, develop and motivate your people, drive KPI achievement and ensure customers feel valued and inspired by the Charlotte Tilbury magic.

You will be a true leader, highly organised and adaptable, able to build cross-functional relationships across retail and head office.