Multi Services Assistant

TN United Kingdom; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a Multi Services Assistant to deliver exceptional customer service and support to the team. This role emphasizes reception and hospitality skills, making it ideal for candidates with experience in corporate settings or transferable skills from retail and hospitality. You will be responsible for managing room bookings, overseeing hospitality needs, and ensuring a professional environment. Join a global employer committed to employee well-being with a comprehensive benefits package and opportunities for career development.

Benefits

25 days holiday plus bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Health Assessments

Discounted gym memberships

Referral Scheme

Qualifications

• Experience in corporate reception or hospitality.
• Strong customer service skills and professionalism.

Responsibilities

• Greet and interact with visitors courteously.
• Manage room bookings and hospitality requirements.
• Assist in maintaining meeting room presentation standards.

Skills

Customer Service

Reception Skills

Hospitality Experience

Data Entry

Job description

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Salary: £23,926.50 per annum, plus company benefits

Location: Nottingham, NG1 7BQ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join their team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. As reception and hospitality are a key focus for this role, someone who has experience in corporate reception or hospitality, or has transferable retail/hospitality/customer service skills would be a great fit.

Key responsibilities include:

• Courteously greet and interact with visitors to the premises
• Help to deliver an excellent client experience making professionalism and customer care your priority
• Manage and oversee all room bookings, hospitality requirements, AV needs and car parking
• Deal with any other reception or switchboard duties as required
• Carefully manage a busy meeting room calendar
• Complete daily and weekly checks of the client suite to ensure excellent presentation
• Complete daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists and booking parking spaces
• Data entry as required to monitor work load within the service
• Arranging refreshments and catering for lunches, buffets, events and functions.
• Supervising and assisting at events
• Maintaining meeting room presentation standards with daily and hourly checks
• Diary management and planning
• Collecting Reprographics requests from designated areas and correctly filing these
• Completing photocopying, scanning and printing requests
• Follow all quality checking processes to ensure a high standard of work, free of errors
• Ensuring that all equipment is fully stocked and operating correctly
• Handle and store documents safely maintaining information security at all times

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).