Multi-Service Manager

Eden Futures; Crewe, Stoke-on-Trent, Telford, Stafford; On-site; GBP 34,000; Full time

Job summary

Eden Futures is seeking a Multi-Service Manager dedicated to providing high-quality support to individuals with disabilities. The role involves overseeing service delivery, managing staff, and ensuring compliance with regulations, while fostering an environment of collaborative working. Ideal candidates will have experience in similar services and demonstrate strong leadership skills.

Benefits

25 days holiday plus birthday off

Free DBS Check

Health Cash Back and Pension

Enhanced Maternity/Paternity pay

Blue Light Discount Scheme

Eligibility for COSTCO membership

Qualifications

• Experience in Supported Living or Residential service preferred.
• Familiar with CQC standards.
• Experience with adults with Learning Disabilities or Mental Health conditions is preferable.

Responsibilities

• Ensure day-to-day service complies with policies and legislation.
• Develop services for growth while safeguarding company values.
• Provide structured management to ensure high quality service.

Skills

Leadership

Service Delivery

People Management

Collaboration

Professional Development

Job description

We are Eden Futures. We are recruiting for a Multi-Service Manager. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness. As a Multi-Service Manageryou will have responsibility for the day-to-day delivery of a high quality service, ensuring statutory, contractual and organisational requirements and standards are met. The Multi-Service Manager will not solely be responsible they will support the area manager to achieve across the services .The Multi-Service Managerwill also provide the Service with the professional and technical standards required to meet the expectations of the Commissioners whilst effectively managing and leading the Service. The Multi-Service Managerwill be required to have an Enhanced DBS check prior to commencing employment.

Benefits for the Multi-Service Managerinclude:

• Basic salary of £33,250
• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Health Cash Back and Pension scheme
• Eligibilityfor a £500 bonus through our refer a friend scheme
• Enhanced pay for Maternity or Paternity leave.
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

As per our privacy notice, all pre-employment (compliance) checks post-offer for the multi-service manager are carried out by our third-party provider, Adecco.

Main Responsibilities

• Managing Service Delivery & Quality : To ensure the day to day service provision fully complies with the Eden philosophy, values, policies and procedures whilst also fully complying with local and national legislation, regulations and research.
• Service Development: Continually seek out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture.
• People Management & Leadership: Provide clear and structured day to day management and support to the local team in order to ensure the highest quality of service is delivered.
• Collaborative Working: Lead the team in promoting an environment of collaborative working with other departments and agencies, both across the Company and within the wider Multi-Disciplinary Team.
• Professional Development: Aspire to continually develop as a professional, ensuring skills are updated, keeping abreast of new ideas and sector changes and lead the Company within your area of expertise.

The Ideal Candidate

• Ideally you will have previous experience in a Supported Living or Residential service
• Familiar with CQC standards
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Ability to work effectively in a fast paced, demanding role
• A strong leader who can lead by example

Main Responsibility

• Managing Service Delivery & Quality: To ensure the day to day service provision fully complies with the Eden philosophy, values, policies and procedures whilst also fully complying with local and national legislation, regulations and research.
• Service Development:Continually seek out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture.
• People Management & Leadership:Provide clear and structured day to day management and support to the local team in order to ensure the highest quality of service is delivered.
• Collaborative Working:Lead the team in promoting an environment of collaborative working with other departments and agencies, both across the Company and within the wider Multi-Disciplinary Team.
• Professional Development:Aspire to continually develop as a professional, ensuring skills are updated, keeping abreast of new ideas and sector changes and lead the Company within your area of expertise.

The Ideal Candidate

• Ideally you will have previous experience in a Supported Living or Residential service
• The successful individual will be required to be registered with the CQC
• Familiar with CQC standards
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Ability to work effectively in a fast paced, demanding role
• A strong leader who can lead by example

About the Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

• Contract Details Permanent, Full Time 37.5 hours
• Closing Date 11 July, 2025
• Department Operations / Care Support
• Operational Area West
• Location Stafford, Stoke, Telford, Crewe, United Kingdom