MSP Partner Growth & Success Manager

Inforcer; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Steep learning curve

Real impact

Transparency

A+ Global Team

Regular team socials

Employee recognition

Job summary

Inforcer is seeking a talented Partner Success Manager to join our team, responsible for building strong relationships with MSP partners across the Nordic region and ensuring they gain maximum value from our platform.

You will work with Implementation, Product and Engineering, using data to drive adoption and renewals, and you'll play a pivotal role in shaping how our solutions support growth.

Join a fast‑growing cybersecurity and AI leader that values initiative, learning, and collaboration.

Qualifications

• Experience in Account Management, Customer Success or a similar client‑facing role in SaaS or cybersecurity.
• Commercially minded with confidence in identifying growth and renewal opportunities.
• Highly organised and self‑driven, capable of managing multiple client relationships.
• Comfortable in a fast‑paced, tech‑driven environment and coordinating across teams.

Responsibilities

• Build and nurture long‑term relationships with MSP partners in the Nordic region.
• Identify upsell and renewal opportunities by aligning client goals with our solutions.
• Collaborate with the Implementation team to ensure smooth onboarding.
• Relay customer feedback to Product and Engineering to improve the platform.
• Use data and health indicators to engage clients, manage risks and drive adoption.
• Develop account plans aligned with client objectives to maximise outcomes.
• Collaborate with Sales, Support, Product and Marketing to deliver a seamless customer experience.
• Deliver workshops and training to support adoption and retention.

Skills

Account management

Customer success

Growth opportunities

Organization & self‑drive

Job description

Inforcer is seeking a talented Partner Success Manager to join our team, responsible for building strong relationships with MSP partners across the Nordic region and ensuring they gain maximum value from our platform.

You will work with Implementation, Product and Engineering, using data to drive adoption and renewals, and you'll play a pivotal role in shaping how our solutions support growth.

Join a fast‑growing cybersecurity and AI leader that values initiative, learning, and collaboration.