Nordics Partner Success & Growth Manager

inforcer; Richmond; On-site; GBP 50,000 - 70,000; Full time

Job summary

inforcer is seeking a Partner Success Manager to cultivate strong relationships with MSP partners across the Nordic region. You will drive client value, identify renewal opportunities, and collaborate with a cross-functional team to ensure successful onboarding and ongoing adoption of our cybersecurity and AI solutions.

The role emphasizes customer advocacy, data-driven engagement, and delivering an exceptional end-to-end client experience in a fast-growing startup environment.

Qualifications

• Experience in Account Management or Customer Success within SaaS or cybersecurity.
• Ability to identify growth and renewal opportunities with clients.
• Strong organisational and multi-client management skills.
• Comfortable working in a fast-paced tech environment and across teams.

Responsibilities

• Build and nurture strong, long-term relationships with MSP clients.
• Identify upsell and renewal opportunities aligned with client goals.
• Collaborate with Implementation to ensure smooth onboarding.
• Relay customer feedback to Product and Engineering to improve the platform.
• Use data and health indicators to engage clients and drive adoption.
• Develop account plans aligned with client objectives.
• Collaborate with Sales, Support, Product and Marketing for a seamless experience.
• Support adoption and retention with workshops and training, in person and virtual.

Skills

Account management

Customer success

SaaS experience

Cross-functional collaboration

Job description

inforcer is seeking a Partner Success Manager to cultivate strong relationships with MSP partners across the Nordic region. You will drive client value, identify renewal opportunities, and collaborate with a cross-functional team to ensure successful onboarding and ongoing adoption of our cybersecurity and AI solutions.

The role emphasizes customer advocacy, data-driven engagement, and delivering an exceptional end-to-end client experience in a fast-growing startup environment.