MSP Customer Success Lead - ITIL, SLAs & Growth

OCC Group; Stafford; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

OCC Group in the United Kingdom is seeking a Customer Success Manager - Team Leader to build trusted relationships with external clients, align services with client outcomes, and drive high ROI. You will lead a small team and run governance forums.

You should have experience in customer-facing roles within managed services or complex IT environments, strong communication, ITIL experience, and the ability to manage SLAs and service lifecycle.

Qualifikationen

• Experience in a customer-facing role within managed services or complex IT environments.
• Strong governance, risk management and customer engagement skills.
• Experience leading a small team and running service reviews.

Aufgaben

• Lead customer meetings and service reviews.
• Manage onboarding/offboarding and customer onboarding processes.
• Monitor customer satisfaction, retention and advocacy.
• Collaborate with director on risks, issues, and service improvements.
• Work to ITIL standards and manage SLAs.

Kenntnisse

Customer relationship management

Strong communication

Leadership / team management

ITIL experience

Governance & risk management

Tools

ITIL

Jobbeschreibung

OCC Group in the United Kingdom is seeking a Customer Success Manager - Team Leader to build trusted relationships with external clients, align services with client outcomes, and drive high ROI. You will lead a small team and run governance forums.

You should have experience in customer-facing roles within managed services or complex IT environments, strong communication, ITIL experience, and the ability to manage SLAs and service lifecycle.