Client-Focused Service Delivery Manager (IT MSP)

Ingram Micro, Inc.; Northwich; A distancia; GBP 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Plan

Birthday day off

Holiday allowance

Employee Referral Bonus

Wellness room

Descripción de la vacante

Comms-care in Northwich is seeking a Service Delivery Manager to oversee end-to-end service delivery for assigned accounts, ensuring SLAs, KPIs, and governance are met. The role involves driving service improvements and ensuring contracts deliver value.

The ideal candidate will have MSP experience, strong communication skills, and a customer-centric mindset, with a track record of managing service delivery and account relationships.

Formación

• Experience in a service delivery or similar managerial role within IT.
• MSP experience preferred but not required.
• Strong written and verbal communication with stakeholders at all levels.
• Customer-centric mindset focused on service excellence and CSAT.

Responsabilidades

• Oversee the delivery of managed services, SLAs and KPIs.
• Drive service improvement initiatives to reduce costs and improve delivery.
• Engage stakeholders to ensure scope and deliverables are understood.
• Prepare and maintain service delivery documentation and governance reports.

Conocimientos

Service delivery management

Account management

Customer service

Communication

Descripción del empleo

Comms-care in Northwich is seeking a Service Delivery Manager to oversee end-to-end service delivery for assigned accounts, ensuring SLAs, KPIs, and governance are met. The role involves driving service improvements and ensuring contracts deliver value.

The ideal candidate will have MSP experience, strong communication skills, and a customer-centric mindset, with a track record of managing service delivery and account relationships.