Move Manager

Right Now Recruitment; London; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A prominent international client in North West London seeks a Client Account/Move Manager to enhance their luxury service for high-net-worth individuals. This permanent role involves coordinating moves, ensuring exceptional customer service, and liaising with various stakeholders. If you have experience in logistics and a passion for luxury customer service, apply now.

Qualifications

• Experience in Customer or Account Coordination within Removals/Storage or Logistics.
• Understanding of providing luxury customer service.
• Exceptional problem solving and customer skills.

Responsibilities

• Coordinating domestic and international moves for high-net-worth individuals.
• Providing first-class customer service and managing complaints effectively.
• Preparing export and import documentation accurately.

Skills

Customer Service

Problem Solving

Communication

Job description

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Our international client based in North West London is thrilled to be adding to its superstar team of established and energetic Client Account Manager!

If you have previous experience as a Customer or Account Coordinators within Removals/Storage or Logistics & Supply Chain and you understand the nature of providing a luxury customer experience to high end individuals then this could be the role for you!

Job Title: Client Account/Move Manager

Role Type: Permanent

Salary: 32k to 38k

Location: North West London

Hours: Monday - Friday (Hybrid working for 1 day) 8:30- 17:30

Key Responsibilities

• Coordinating domestic and International moves on behalf of high-net-worth individuals and private clients.
• Providing a first-class/luxury service to all customers through accurate recording of information and prompt communication.
• Effectively managing customer complaints, always ensuring a professional approach.
• Consistently reviewing your approach, working to obtain exceptional customer reviews.
• Liaising with the warehouse team, shippers and agents to coordinate shipping routes.
• Prioritising and effectively planning your time, ensuring that all tasks are monitored until moving completion.
• Updating clients on their shipping details and assisting with any further enquiries.
• Ensuring completed contracts, payments and account checks are received and recorded.
• Accurately preparing all necessary export and import documentation.
• Booking and managing storage, organising inspections and extractions.
• Liaising with external third-party services for additional support when required.
• Working closely with key internal stakeholders including operations, sales and customs.
• Exceptional problem solving and customer skills
• Understanding of the Logistics, Fine Art, Customs or Transport sectors
• Experience in coordinating luxury goods or services.