Move Manager

JR United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading removals and relocation service as a Move Manager in Woking. You'll manage client relations, schedule surveys, and ensure outstanding customer service while maintaining the company's ideals in a dynamic environment. This full-time role offers career advancement within a team-oriented culture.

Qualifications

• 12 months of customer service experience, preferably in removals or relocation.
• Effective communication and interpersonal abilities required.
• Proactive, enthusiastic, and eager to advance in the industry.

Responsibilities

• Serve as the initial point of contact for inbound removals client enquiries.
• Schedule video or in-person surveys for the Field Sales Team.
• Maintain the sales pipeline and track customer interactions.

Skills

Customer Service

Communication

Interpersonal Abilities

Attention to Detail

Diary Management

IT Savvy

Tools

CRM Tools

Sales Tools

Job description

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Join the vibrant world of removals & relocation services as a Move Manager, where you'll be responsible for creating revenue and managing removals clients' moves. This full-time, permanent employment in Woking, Surrey, provides a fast-paced, fulfilling work atmosphere for those who enjoy customer service and sales. Be a part of an industry that appreciates professionalism, initiative, and career advancement.

What You’ll Be Doing:

• Serve as the initial point of contact for inbound removals client enquiries, providing great service.
• Develop solid relationships with potential removals clients in order to develop and nurture leads.
• Schedule video or in-person surveys for the Field Sales Team with accuracy and efficiency.
• Maintain the sales pipeline by tracking and following up on all removals customer interactions.
• Use CRM tools and other technology to effectively handle leads and update client records.
• Regularly communicate with field sales, operational managers, and internal teams.
• Ensure prompt responses to all qualifying leads and meticulous diary management.
• Proactively resolve client issues with a pleasant, solution-focused approach.
• Collaborate with the whole team to facilitate a smooth transition from sales to operations.
• Attend continuing sales training to improve your skills and keep current in the business.
• Maintain the removals company's ideals while contributing to a pleasant, team-oriented environment.

What We’re Looking For:

• A minimum of 12 months of customer service experience is required, preferably in the removals or relocation industry.
• Effective communication and interpersonal abilities.
• Excellent attention to detail and diary management skills.
• IT savvy and conversant with CRM and sales tools.
• A team player who can work independently under pressure.
• Proactive, enthusiastic, and eager to advance in the industry.

Interested? Reach out to Alchemy Global Talent Solutions today!