Motoring & Cycling Customer Advisor – Parts & Service

Halfords; Dean; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

25% off products

Up to 50% off garage services

Discount on Breakdown Cover

Life Assurance

Uniform

Discounts on groceries, holidays, and

Employee assistance programme

Cycle2Work scheme

Wagestream

Health Cash Plan

Job summary

Halfords is seeking a customer-focused colleague to deliver high standards of service in our motoring and cycling divisions. You’ll work with customers in-store and in our car park, performing parts fitting and cycle servicing while developing practical problem-solving skills.

Training is provided to build the required skills, with progression paths across Retail and other Group roles. Enjoy extensive staff discounts, pension, life assurance, and a supportive, inclusive workplace at Halfords.

Qualifications

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Availability to work on a rota basis, including weekends

Responsibilities

• Deliver market-leading standards of service while fitting car parts and cycle components
• Assist customers in-store and in the car park with vehicle and cycle needs
• Contribute to a wide range of fitting services including car parts fitting, technology fitting, cycle building and servicing
• Support achieving sales targets through a customer-focused approach

Skills

Customer service

Proactive

Problem solving

Weekend availability

Job description

Halfords is seeking a customer-focused colleague to deliver high standards of service in our motoring and cycling divisions. You’ll work with customers in-store and in our car park, performing parts fitting and cycle servicing while developing practical problem-solving skills.

Training is provided to build the required skills, with progression paths across Retail and other Group roles. Enjoy extensive staff discounts, pension, life assurance, and a supportive, inclusive workplace at Halfords.