Motor Operations Vehicle Manager

BNP Paribas Personal Finance Group; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Contributory pension

Job summary

BNP Paribas Personal Finance is seeking an experienced Motor Operations Vehicle Manager to lead the end-to-end lifecycle of our vehicle assets. You will drive operational performance, partner with internal teams and external suppliers, and use data to maximise asset value while ensuring fair customer outcomes and regulatory compliance.

In this hybrid role based in Solihull, you will oversee end-of-contract processes, monitor SLAs, coach a team, and travel to auction houses to review performance

Qualifications

• Proven leadership in motor, asset management or regulated financial services.
• Strong analytical skills using data/MI to drive performance.
• Excellent stakeholder and supplier management abilities.
• Good understanding of vehicle asset management and end-of-contract processes.
• Solid knowledge of FCA regulations and Consumer Duty requirements.
• Organised, commercially minded with strong communication and decision-making.

Responsibilities

• Lead operational management of vehicle assets and end-of-contract processes.
• Use data/MI to identify trends, improve performance and support decisions.
• Manage relationships with third-party suppliers, monitor service delivery and SLAs.
• Collaborate with Operations, Finance, Risk and Asset Management to deliver strategies.
• Ensure compliance with FCA requirements, Consumer Duty and governance controls.
• Lead and develop the team, promoting continuous improvement and customer outcomes.
• Travel to auction houses to review performance and practices.

Skills

Leadership

Analytics/data-driven

Stakeholder management

Vehicle asset management

FCA regulations knowledge

Communication

Job description

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Motor Operations Vehicle Manager to lead the operational management of our vehicle assets throughout their lifecycle. You'll drive operational performance, work closely with internal teams and external suppliers, and use data and insight to maximise asset value while ensuring fair customer outcomes and compliance with regulatory requirements.

Key Responsibilities

• Lead the operational management of vehicle assets, ensuring efficient end-of-contract processes and strong commercial performance.
• Use data and management information to identify trends, improve performance and support operational decision-making.
• Manage relationships with third-party suppliers, monitoring service delivery, governance and performance against agreed SLAs.
• Collaborate with teams across Operations, Finance, Risk and Asset Management to deliver effective operational strategies.
• Ensure compliance with FCA requirements, Consumer Duty, governance standards and operational controls.
• Lead, coach and develop your team, promoting a culture of continuous improvement, accountability and excellent customer outcomes.
• Travel will be required to visit auction houses to review performance, operational standards and working practices.

Skills & Attributes

• Proven leadership experience within a motor, asset management or regulated financial services environment.
• Strong analytical skills with experience using data and MI to drive operational performance and continuous improvement.
• Excellent stakeholder and supplier management skills, with the ability to build effective relationships across the business.
• Good understanding of vehicle asset management, end-of-contract processes and operational governance.
• Strong knowledge of FCA regulations, Consumer Duty and delivering fair customer outcomes.
• Organised, commercially minded and resilient, with excellent communication and decision-making skills.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.
• Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It.

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Competency-based interview including a short presentation (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome.

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.