Motor Operations Vehicle Manager

BNP Paribas Personal Finance; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Pension

Private medical insurance

Lifestyle discounts

Flexible benefits

Hybrid working

Learning & development

Job summary

BNP Paribas Personal Finance in Solihull is seeking an experienced Motor Operations Vehicle Manager to lead the operational management of our vehicle assets throughout their lifecycle. You will drive performance, collaborate with internal teams and suppliers, and ensure compliant, fair customer outcomes.

This role requires strong leadership, data-driven decision making, and deep knowledge of asset management and FCA regulations.

Qualifications

• Proven leadership experience within motor/asset management or regulated financial services.
• Strong analytical skills using data/MI to drive performance.
• Excellent stakeholder and supplier management abilities.
• Knowledge of FCA regulations and Consumer Duty.

Responsibilities

• Lead the operational management of vehicle assets, ensuring efficient end-of-contract processes and strong commercial performance.
• Use data and MI to identify trends, improve performance and support operational decision-making.
• Manage relationships with third-party suppliers, monitoring service delivery, governance and performance against agreed SLAs.
• Collaborate with teams across Operations, Finance, Risk and Asset Management to deliver effective operational strategies.
• Ensure compliance with FCA requirements, Consumer Duty, governance standards and operational controls.
• Lead, coach and develop your team, promoting a culture of continuous improvement, accountability and excellent customer outcomes.
• Travel will be required to visit auction houses to review performance, operational standards and working practices.

Skills

Leadership experience

Data analytics

Stakeholder management

Regulatory knowledge

Asset management

Job description

Motor Operations Vehicle Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Motor Operations Vehicle Manager to lead the operational management of our vehicle assets throughout their lifecycle. You'll drive operational performance, work closely with internal teams and external suppliers, and use data and insight to maximise asset value while ensuring fair customer outcomes and compliance with regulatory requirements.

Key Responsibilities

• Lead the operational management of vehicle assets, ensuring efficient end-of-contract processes and strong commercial performance.
• Use data and management information to identify trends, improve performance and support operational decision-making.
• Manage relationships with third-party suppliers, monitoring service delivery, governance and performance against agreed SLAs.
• Collaborate with teams across Operations, Finance, Risk and Asset Management to deliver effective operational strategies.
• Ensure compliance with FCA requirements, Consumer Duty, governance standards and operational controls.
• Lead, coach and develop your team, promoting a culture of continuous improvement, accountability and excellent customer outcomes.
• Travel will be required to visit auction houses to review performance, operational standards and working practices.

Skills & Attributes

• Proven leadership experience within a motor, asset management or regulated financial services environment.
• Strong analytical skills with experience using data and MI to drive operational performance and continuous improvement.
• Excellent stakeholder and supplier management skills, with the ability to build effective relationships across the business.
• Good understanding of vehicle asset management, end-of-contract processes and operational governance.
• Strong knowledge of FCA regulations, Consumer Duty and delivering fair customer outcomes.
• Organised, commercially minded and resilient, with excellent communication and decision-making skills.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.
• Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It.

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Equal Opportunities

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.