Motor Claims Handler

Pen Underwriting UK; Chelmsford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Career development

Competitive compensation

Job summary

Pen Underwriting UK is seeking a proactive Motor Claims Handler to join our specialist claims team. You’ll manage a portfolio of motor claims from FNOL through to settlement, handling own damage and third party claims, while building strong relationships with clients, brokers and suppliers.

Working in a fast paced environment with flexible hybrid working and a focus on development, you’ll take ownership of a varied caseload and expand your expertise into environmental and fuel-related claims

Qualifications

• Experience handling motor claims throughout the full claims lifecycle, from FNOL through to resolution.
• Experience dealing with a broad range of motor claims, including own damage, third party, credit hire and total loss claims.
• Strong customer service, communication and relationship building skills.
• Ability to manage a busy caseload and prioritise competing demands effectively.
• Confident working in a fast paced environment and taking ownership of claims from start to finish.
• Enthusiastic, proactive and keen to learn new areas of claims handling, including environmental and fuel-related claims.

Responsibilities

• Managing a portfolio of motor claims from FNOL through to settlement.
• Handling both own damage and third party motor claims.
• Managing credit hire, total loss and liability related claims.
• Building strong relationships with clients, customers, brokers and suppliers.
• Providing regular updates and guidance throughout the claims journey.
• Prioritising and managing a high volume caseload in a fast paced environment.
• Handling a unique range of environmental and fuel related claims alongside traditional motor claims.

Skills

Motor claims lifecycle

Customer relationship

Fast-paced environment

Environmental claims

Fuel-related claims

Job description

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

We're looking for an enthusiastic and proactive Motor Claims Handler to join our specialist claims team with Pen Underwriting. This is a fantastic opportunity for someone with end to end motor claims experience who enjoys building strong customer relationships and wants to work on a varied caseload that goes beyond standard motor claims. Unlike many insurer environments where claims are allocated by claim type, you'll manage claims based on client accounts, taking ownership of customer relationships and handling a wide range of claims from first notification through to resolution. Alongside traditional motor claims, you'll also gain exposure to unique environmental and fuel-related claims, offering the chance to develop expertise in an interesting and varied area. This is a great opportunity for someone who enjoys working in a fast paced environment, managing their own workload and building long term customer relationships. We offer comprehensive training, genuine progression opportunities and flexible hybrid working. Working hours are Monday to Friday, 9am - 5pm.

How You'll Make An Impact

• Managing a portfolio of motor claims from FNOL through to settlement
• Handling both own damage and third party motor claims
• Managing credit hire, total loss and liability related claims
• Building strong relationships with clients, customers, brokers and suppliers
• Providing regular updates and guidance throughout the claims journey
• Prioritising and managing a high volume caseload in a fast paced environment
• Handling a unique range of environmental and fuel related claims alongside traditional motor claims

About You

• Experience handling motor claims throughout the full claims lifecycle, from FNOL through to resolution.
• Experience dealing with a broad range of motor claims, including own damage, third party, credit hire and total loss claims.
• Strong customer service, communication and relationship building skills.
• Ability to manage a busy caseload and prioritise competing demands effectively.
• Confident working in a fast paced environment and taking ownership of claims from start to finish.
• Enthusiastic, proactive and keen to learn new areas of claims handling, including environmental and fuel-related claims.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).