Motor Claims & Repair Coordinator

Proximo Holdings Limited; Chester; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25 days

Hybrid after probation

Healthcare plan

Social events

Qualifications funding

Parental leave

Pension contributions

Referral scheme £1000

Wellbeing hour

Tech scheme

Retail cashback

Service rewards

Cycle to work

Casual dress

Job summary

Proximo Holdings Limited is recruiting a Claims Advisor in Chester. The role focuses on handling high volumes of customer calls, coordinating with insurers and repairers, and delivering excellent service to keep cases progressing smoothly.

You will be the main contact for customers, update on repairs, and help ensure timely resolutions in a fast-paced environment. Hybrid working starts after probation, with a benefits package to support development and well-being.

Qualifications

• Experience handling a high volume of calls and enquiries.
• Good communication with customers and stakeholders in a fast-paced role.
• Strong organisation and proactive problem-solving skills.

Responsibilities

• Liaise with fleet providers, clients and repairers to manage repairs within timescales.
• Provide regular status updates to customers by phone and email.
• Maintain and update the case management system with accurate records.

Skills

High-volume calls

Customer communication

Organised

Tools

CRM systems

Job description

Proximo Holdings Limited is recruiting a Claims Advisor in Chester. The role focuses on handling high volumes of customer calls, coordinating with insurers and repairers, and delivering excellent service to keep cases progressing smoothly.

You will be the main contact for customers, update on repairs, and help ensure timely resolutions in a fast-paced environment. Hybrid working starts after probation, with a benefits package to support development and well-being.