Claims Advisor

Proximo Holdings Limited; Chester; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25 days

Hybrid after probation

Healthcare plan

Social events

Qualifications funding

Parental leave

Pension contributions

Referral scheme £1000

Wellbeing hour

Tech scheme

Retail cashback

Service rewards

Cycle to work

Casual dress

Job summary

Proximo Holdings Limited is recruiting a Claims Advisor in Chester. The role focuses on handling high volumes of customer calls, coordinating with insurers and repairers, and delivering excellent service to keep cases progressing smoothly.

You will be the main contact for customers, update on repairs, and help ensure timely resolutions in a fast-paced environment. Hybrid working starts after probation, with a benefits package to support development and well-being.

Qualifications

• Experience handling a high volume of calls and enquiries.
• Good communication with customers and stakeholders in a fast-paced role.
• Strong organisation and proactive problem-solving skills.

Responsibilities

• Liaise with fleet providers, clients and repairers to manage repairs within timescales.
• Provide regular status updates to customers by phone and email.
• Maintain and update the case management system with accurate records.

Skills

High-volume calls

Customer communication

Organised

Tools

CRM systems

Job description

Claims Advisor

Chester

£27,285.00

At Complete Vehicle Support (CVS), we specialise in accident and repair management, helping customers stay mobile and independent when their vehicles are off the road. We arrange replacement vehicles and manage the repair process, providing a seamless service when our customers need us most.

We are currently looking for a Claims Advisor to join our team during an exciting period of growth. In this role, you will be a key point of contact for our customers, working closely with motor manufacturers, insurers, third-party claims administrators to ensure repairs are managed efficiently and completed as promptly as possible.

What will you be doing?

You will play an important role throughout the repair management process, liaising with car body repairers, insurers, and broker clients to keep cases progressing smoothly. You will also keep customers informed by phone and email, providing regular updates on the status of their repairs and ensuring they receive a high standard of service.

This is a fast-paced role that requires strong communication skills, excellent organisation and a proactive approach to problem-solving. If you enjoy working in a busy environment where every day brings something different, this could be the role for you.

Key responsibilities

• Work closely with fleet work providers, clients and repairers to ensure repairs are managed efficiently and completed within agreed timescales.
• Research and select suitable repairers from CVS' extensive repair network, taking individual customer requirements into consideration.
• Update and maintain our bespoke case management system, ensuring accurate records and detailed progress reports are kept.
• Liaise with insurers and engineers to resolve liability queries and support cost recovery.
• Deliver excellent customer service through clear communication, effective problem-solving and a customer-focused approach.
• Manage a high volume of enquiries while working to strict service level agreements and deadlines.

What are we looking for?

We are looking for someone with experience managing a high volume of calls who is confident communicating with customers and handling a wide range of enquiries. Experience within the motor industry would be an advantage, although we are keen to hear from individuals who are looking to develop their knowledge and broaden their experience.

You should be organised, adaptable and comfortable working in a fast-paced environment, with a positive attitude and a willingness to learn. We value ambition and people who are keen to make a difference to both our customers and the wider team.

What we offer

As an Investors in People Silver Standard employer and a member of the Inclusive Employers Group, we invest in our employees by providing the training, technology, and support they need to succeed.

Our benefits include:

• 25 days' annual leave, plus bank holidays and your birthday off.
• Hybrid working after three months of probation.
• Healthcare plan through Medicash, covering optical, dental, physiotherapy and more.
• Social events throughout the year, including our end-of-year party.
• Funding for qualifications and apprenticeship schemes to support your career development.
• Enhanced maternity and paternity leave.
• Increased employer pension contributions, with 5% from you and 5% from us.
• Employee Referral Scheme, offering £1,000 per successful referral (terms apply).
• Monthly Wellbeing Hour to give you time to focus on yourself.
• Tech Scheme to help you access the latest technology.
• Retail Cashback Scheme to help you save on everyday purchases.
• Service Reward Scheme to recognise your contribution.
• Cycle to Work Scheme to support a healthier, more sustainable commute.
• Casual dress code for a relaxed working environment.

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.

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