Motor Claims Handler

MPJ Recruitment Ltd; Lancashire; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working available

Employer pension contribution

20 days holiday plus bank holidays to

In-house training and progression

Overtime available (double & triplepay

Free gated parking on site

Performance based bonus

Smart casual dress code

Job summary

MPJ Recruitment Ltd in Rochdale is seeking a Motor Claims Handler for a permanent, hybrid role. The successful candidate will manage motor insurer claims from FNOL through to settlement, ensuring timely progress, accuracy of records, and compliance with SLAs.

We require 12+ months' experience in a similar role. The position offers progression, training, and a pension, with a salary up to £30,000 DOE.

Qualifications

• 12+ months experience in a similar motor claims handler role.
• Knowledge of insurer SLAs and claims processing
• Accurate and timely data recording and file maintenance

Responsibilities

• Handle motor claims from FNOL to settlement.
• Register and progress claims efficiently per SLA.
• Respond to enquiries from policyholders, insurers and third parties.
• Maintain complete and compliant claims records.

Skills

Cradle-to-grave

FNOL handling

SLA adherence

Data accuracy

Regulatory compliance

Stakeholder liaison

Job description

Motor Claims Handler

Permanent

Monday-Friday 9am-5:30pm

Rochdale

Up to £30,000 DOE

MPJ Recruitment are proud to be working with a UK leading business based in the Rochdale area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.

Motor Claims Handler skills:

• Manage insurer scheme claims from first notification of loss (FNOL) through to settlement, providing a comprehensive cradle-to-grave claims handling service.
• Ensure all new claims are registered and progressed efficiently, accurately and in accordance with the insurer's agreed Service Level Agreements (SLAs).
• Handle incoming enquiries from policyholders, insurers, solicitors, repairers and other third parties in a professional, helpful and timely manner.
• Maintain accurate and comprehensive claims records, ensuring all data and correspondence is factually and grammatically correct and complies with agreed SLAs and insurer best-practice guidelines.
• Manage claims within the delegated authority provided by the insurer, including:
  • First Notification of Loss (FNOL)
  • Instructing engineers and arranging vehicle assessments
  • Instructing recovery agents and repairers
  • Liaising with and instructing solicitors where required
  • Managing claims through to an appropriate and timely resolution
• Ensure all claims activity is conducted in line with regulatory requirements, insurer procedures and company policies.
• Identify and elevate complex or high-value claims where they fall outside delegated authority or require further investigation.
• Undertake any other duties and responsibilities reasonably required by the business.
• Maintain a clean, organised and hazard-free working environment in accordance with company health and safety requirements.

Motor Claims Handler Benefits:

• Comprehensive training and on-going support
• Hybrid working available
• Employer pension contribution
• 20 days holiday plus bank holidays to start
• Lots of fund raising and social events
• In house training and also the chance for progression
• Overtime available (double & triple pay)
• Free secured gated parking on site
• Performance based bonus
• Smart casual dress code