Motor Claims Handler - CH3

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their Liverpool team. This role involves managing pre-litigated motor claims, ensuring high service levels, and mentoring team members. The company values innovation and teamwork, providing a hybrid work model that balances in-office and remote work. With a strong focus on professional development and employee well-being, this position offers a dynamic environment where you can advance your legal career while contributing to a supportive team culture. Join a firm that is committed to sustainability and success for both its people and clients.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death in Service after 1 year

Pension contribution: 5% employee / 3% employer

Cycle to Work Scheme

Season Ticket Loan

Access to online discounts and memberships

Qualifications

• Experience with motor PI claims under the predictive costs regime is desirable.
• Ability to mentor and support new starters is key.

Responsibilities

• Manage a caseload of pre-litigated motor claims from inception to settlement.
• Engage and communicate effectively with clients and colleagues.

Skills

Motor PI claims experience

MOJ portal experience

Pre-litigation experience

Mentoring skills

Customer service skills

Negotiation skills

Attention to detail

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Email

Job description

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Claims Handler (CH3) - Liverpool

Are you ready to advance your legal career? We are seeking a Claims Handler (CH3) to join our Liverpool team. The role involves managing a caseload of pre-litigated motor claims, including PI, from inception to settlement.

Key Responsibilities

1. Manage a caseload of pre-litigated motor claims, including PI, efficiently from inception to settlement.
2. Deliver high levels of service and maintain productivity.
3. Collaborate with colleagues to ensure consistent service quality.
4. Accurately input and maintain data.
5. Engage and communicate effectively with clients.
6. Mentor, train, and serve as a technical referral point for team members.
7. Conduct file audits as required.

Working Hours and Location

35 hours per week, Monday to Friday, 9 am – 5 pm, with a 1-hour unpaid lunch break. The primary location is the Liverpool Office, adopting a hybrid model of 1 day in-office and 4 days remote.

Experience, Skills, and Qualifications

• Desirable: Experience with motor PI claims under the predictive costs regime.
• Experience with the MOJ portal, stages 1 and 2.
• Pre-litigation experience.
• Experience handling claims outside the MOJ and predictive cost regime.
• Mentoring experience is desirable.
• Proficiency with Microsoft Word, Excel, and email.
• Customer service skills.
• Excellent attention to detail.
• Negotiation, communication, and organizational skills.
• Ability to mentor and support new starters.

Our Values

We focus on making Keoghs sustainable and successful for our people and clients. Our core values are:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with service (option to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and wellbeing resources
• Death in Service after 1 year of service
• Pension contribution: 5% employee / 3% employer
• Cycle to Work Scheme*
• Season Ticket Loan*
• Access to online discounts and memberships

*Conditions apply after probation completion.

About Us

We are a professional services and technology firm partnering with leading insurance and regulated businesses worldwide. We help clients manage risk, operate core processes, and transform through innovative solutions in claims, underwriting, distribution, regulation, customer experience, and more. With over 8,000 professionals across ten countries, Davies has grown significantly, investing in R&D, automation, and colleague development, serving more than 1,500 clients globally.