Motor Claims Handler

AXA UK plc; Bolton; Hybrid; GBP 25,000; Full time

Job summary

A leading insurance company in Bolton is seeking a Claims Handler to manage customer claims. The ideal candidate will have experience in Motor Claims and possess strong communication and problem-solving skills. This full-time role offers competitive salary and training support, with opportunities for hybrid working after training. Join a team dedicated to support and development.

Benefits

Competitive salary up to £25,000

Annual performance-based bonus

Contributory pension scheme

Private health cover

25 days annual leave plus Bank Holidays

AXA employee discounts

Qualifications

• Experience in Motor Claims at a minimum of £10,000 is essential.
• Ability to connect and communicate clearly with a variety of people.
• Passionate about working as part of a collaborative team.

Responsibilities

• Manage a portfolio of claims while offering accurate information.
• Carry out investigations to make policy and legal liability decisions.
• Identify improvements in claims processes for optimal efficiency.

Skills

Motor Claims experience

Communication skills

Problem-solving abilities

Team collaboration

Job description

Responsibilities

• Managing your own portfolio of claims, offering relevant and accurate information to every customer based on your professional expertise and training.
• Carry out investigation of claims, obtaining quantum information to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes, Credit Hire and using current law to provide a cost-effective settlement.
• Identify and contribute to improvement in claims processes to ensure optimum efficiency and ability to deliver business results.
• Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

Working Hours & Shift Pattern: Full time, 35 hours per week over 5 days, Monday to Friday between the hours of 9am and 5pm.

Training: You'll receive a comprehensive onsite induction to set you up for success in your new role. Our market leading 12 week training programme will be delivered onsite at our Bolton Office. Following training and once you demonstrate competency in your role, you'll then transition to a hybrid working model, where you'll work three days a week (60%) away from home. Typically, you should expect to start working a Hybrid way of working around the 6-month mark, depending on your individual development which includes quality and productivity metrics being met. We thrive on helping you become the best version of yourself. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development. We have 1000's of training opportunities and courses so your future is most definitely within your control.

We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally. We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics. AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.

• You'll need to show you meet the essential criteria as detailed in the job advert or job description
• You don't need to share the details of your long term health condition or disability for your application to be considered under this scheme

As part of your application, you'll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support.

Screening & Conduct: As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required.

This depends on the location of the role, and what works best for you and the interviewer. We'll give you all the information you need to prepare for whichever format's used for your interview.

Interview Support: If you have any issues connecting to your online interview, contact the person who arranged your interview or the Talent Acquisition contact for assistance.

As part of our Commercial Claims team, you'll help customers and brokers of AXA Commercial in the UK. You'll take pride in working as part of an effective team and we'll provide you with the opportunity to learn about new claims products. You'll have excellent communication skills and the ability to build great relationships, in order to fully support our customers over the phone. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

• Experience in Motor Claims at a minimum of £10,000 is essential, this could be from a retail or commercial insurance background. If you have experience of Motor Trade Claims, Agriculture or Farm Claims, we'd also encourage you to apply.
• Ability to connect and communicate clearly with a variety of people, utilising quick problem-solving skills.
• Passionate about working as part of a collaborative team.
• Property Claims experience is advantageous, but not essential.

Eligibility: As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work. At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential.

AXA we're committed to offering a fair and inclusive experience to all candidates. You're encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical, or illegal. Should you wish to report any concerns, you can do this through by sending an email to [e-mail], AXA's dedicated hotline. This service is managed by an independent investigation team. Please note that this email address is not for dealing with job or application related queries.

IDD & Benefits: This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £25,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

Interview Feedback & Next Steps: We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role. If you’ve been offered a role, we’ll carry out a number of background checks before you start. This is known as 'screening'.

Background Checks: Do you do any background checks? Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business. Who is screened? Everyone. What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships. If you think anything may affect these checks, please tell us.