Motor Claims Advisor - Flexible Hours & Remote Options

DiverseJobsMatter; England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Parental leave

Flexible working options

Remote working up to 20 days/year from

Cycle-to-work scheme

Job summary

DiverseJobsMatter, on behalf of our insurer client, is recruiting a Claims Customer Advisor to support customers through motor claims. You will be the first point of contact for report incidents, record claim details accurately and provide clear, empathetic assistance throughout the journey.

No prior claims experience is required as full training will be provided; the role suits someone with strong customer service, attention to detail and the ability to stay organised in a fast-paced

Qualifications

• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Ability to prioritise workload with attention to detail.
• Empathy and professionalism in sensitive situations.
• Experience with Microsoft Word and Excel.
• Right to work in the UK; visa sponsorship not offered.

Responsibilities

• Act as the first point of contact for customers reporting motor incidents.
• Accurately record incident and claim information in internal systems.
• Guide customers through the claims and incident process clearly and professionally.
• Provide timely updates throughout the claims journey.
• Build effective working relationships with colleagues and external partners.
• Maintain high standards of customer service, professionalism and accuracy.
• Follow relevant policies and procedures to support an efficient customer experience.

Skills

Organisational skills

Time management

Communication

Attention to detail

Empathy

Tools

Microsoft Word

Microsoft Excel

Job description

DiverseJobsMatter, on behalf of our insurer client, is recruiting a Claims Customer Advisor to support customers through motor claims. You will be the first point of contact for report incidents, record claim details accurately and provide clear, empathetic assistance throughout the journey.

No prior claims experience is required as full training will be provided; the role suits someone with strong customer service, attention to detail and the ability to stay organised in a fast-paced