Mortgage Underwriter - Cheltenham

Co-operative Bank plc; Cheltenham; Hybrid; GBP 60,000 - 98,000; Full time

Benefits offered by this job

28 days holiday + BHs + buy/sell

Annual discretionary bonus

Pension with enhanced contributions

Maternity, paternity and shared leave

Life assurance (6x salary)

Job summary

Co-operative Bank plc in the UK seeks a Mortgage Underwriter to accurately process mortgage applications and ensure policy compliance. You will review documents, perform precise calculations, and liaise with brokers, solicitors and customers to progress cases in a fast-paced, client-focused environment.

This role requires strong attention to detail and a proactive approach, with hybrid working after training in Coventry and two days per week in Cheltenham.

Qualifications

• Recent experience in a customer-focused role.
• Experience handling more challenging and/or complex queries.
• Excellent communication skills including over the phone.
• Good problem solving and decision making abilities.
• Ability to work in a fast-paced environment with high attention to detail.
• Desirable: Mortgage knowledge.

Responsibilities

• Process mortgage applications accurately through systems and ensure policies are met.
• Underwrite cases by checking mortgage calculations and documents.
• Call mortgage brokers, solicitors and customers to update on progress and gather information.
• Maintain high levels of accuracy and attention to detail in a fast-paced environment.
• Highlight discrepancies or concerns and maintain excellent customer service.

Skills

Mortgage underwriting

Customer service

Communication skills

Attention to detail

Problem solving

Tools

Mortgage software

Job description

Our New Lending area has the opportunity to join them as a Mortgage Underwriter.

This role is responsible for accurately processing our customer mortgage applications through our systems, ensuring they meet the appropriate policies and criteria. The role holder underwrites cases by checking mortgage calculations, various customer’s documents such as payslips and proof of I.D, ensuring high levels of accuracy and attention to detail within this fast paced, customer focused environment. It requires strong attention to detail to be able to highlight any discrepancies or concerns.

The role also involves working closely with mortgage brokers, solicitors and customers by making call to them on a daily basis, keeping them up to date on the mortgage process and gain any extra information needed will be an important part of this opportunity . Continuous learning and keeping up to date with product and policy changes will be key as well as and achieving quality standards.

Start date will be the 30th November and once you're trained and comfortable in role (up to 6 months) you'll revert to a hybrid working pattern. We’ll then ask you to work at least two days (more if you prefer) from our Cheltenham office (training will be in Coventry). The role operates Monday to Friday 9am - 5pm.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll need be confident talking to people and working in a fast paced environment . Coping with pressures and problem solving will be a parts of the role so you’ll be a professional and committed person with a flexible, team focused approach. You’ll also be passionate learning and developing your mortgage knowledge as well as being accurate and keen to learn.

To be successful in this role its essential you have:

• Recent experience in a customer focused role and providing exceptional service.
• Experience of handling more challenging and / or complex queries or pieces of work.
• Excellent communication skills including over the phone
• Good problem solving and decision making skills
• The ability to work in a fast paced environment with a high attention to detail.

Desirable experience will include:

• Mortgage knowledge

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

£25,725 FTE (includes a 5% shift allowance) Pro rata'd

£25,725 (Inclusive of a 5% shift allowance)

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