Mortgage Quality Assurance Lead

Broadgate; Peterborough; On-site; GBP 36,000 - 48,000; Full time

Job summary

Broadgate is seeking a FileQuality Checker to join our compliance function as a Business Quality Assessor. The role delivers QA oversight for mortgage and protection advice, ensuring FCA standards and Consumer Duty are met to deliver good outcomes for customers.

You will review mortgage files and calls, provide actionable feedback, and act as the QA lead for a major partner. Travel to partner offices may be required.

Qualifications

• Significant experience in mortgage and protection advice file/call QA, ideally from an intermediary or broker background (small-to-medium firm experience preferred).
• Strong working knowledge of FCA regulations, including MCOB, ICOBS, and Consumer Duty.
• Confident, diplomatic communicator with a track record of coaching advisers and influencing behaviour.
• Strong analytical skills and attention to detail.
• CeMAP or equivalent qualification desirable (support available to obtain this if not already held).
• Full UK driving licence required, with willingness to travel occasionally to partner offices.

Responsibilities

• Conduct detailed reviews of mortgage and protection advice files and calls, assessing suitability, documentation quality, and compliance with FCA regulations (including MCOB, ICOBS, and Consumer Duty).
• Deliver structured, actionable feedback to advisers to improve advice quality and regulatory understanding.
• Act as the primary QA point of contact for a major partner firm, providing oversight and constructive challenge on quality and risk.
• Identify trends, risks, and systemic issues, escalating high-risk findings in line with governance procedures.
• Produce clear QA reports and contribute to management information and reporting.
• Primarily covers first‑charge mortgages, with second‑charge business expected to follow.

Skills

Mortgage QA

FCA knowledge

Coaching advisers

Analytical skills

Driving licence

Education

CeMAP or equivalent

Job description

Broadgate is seeking a FileQuality Checker to join our compliance function as a Business Quality Assessor. The role delivers QA oversight for mortgage and protection advice, ensuring FCA standards and Consumer Duty are met to deliver good outcomes for customers.

You will review mortgage files and calls, provide actionable feedback, and act as the QA lead for a major partner. Travel to partner offices may be required.