File Quality Checker

Broadgate; Cambridge; On-site; GBP 38,000 - 52,000; Full time

Job summary

Broadgate is seeking a Business Quality Assessor to join the compliance function of a mortgage network. The role provides dedicated QA oversight for a major intermediary partner firm, covering file and call auditing to ensure FCA standards and good customer outcomes.

You will review mortgage and protection advice, deliver actionable feedback, and act as the primary QA contact for the partner firm. Travel to partner offices may be required.

Qualifications

• Significant experience in mortgage and protection advice QA.
• Strong knowledge of FCA regulations (MCOB, ICOBS, Consumer Duty).
• Experience coaching advisers and influencing behaviour.
• Excellent analytical and attention-to-detail skills.

Responsibilities

• Review mortgage and protection files and calls for suitability and compliance.
• Provide structured, actionable feedback to advisers.
• Act as QA point of contact for a major partner firm.
• Identify trends and risks, escalate high-risk findings.
• Produce QA reports and contribute to MI and reporting.
• Cover first-charge mortgages with potential second-charge work.

Skills

FCA regulations

QA auditing

Adviser coaching

Analytical skills

Attention to detail

Education

CeMAP or equivalent

Tools

None

Job description

FileQuality Checker

We're recruiting for a Business Quality Assessor to join the compliance function of a mortgage network, providing dedicated QA oversight for one of its largest intermediary partner firms. This is a hands-on quality assurance role covering both file and call auditing, ensuring mortgage and protection advice meets FCA standards and that customers consistently receive good outcomes.

Responsibilities

• Conduct detailed reviews of mortgage and protection advice files and calls, assessing suitability, documentation quality, and compliance with FCA regulations (including MCOB, ICOBS, and Consumer Duty)
• Deliver structured, actionable feedback to advisers to improve advice quality and regulatory understanding
• Act as the primary QA point of contact for a major partner firm, providing oversight and constructive challenge on quality and risk
• Identify trends, risks, and systemic issues, escalating high-risk findings in line with governance procedures
• Produce clear QA reports and contribute to management information and reporting
• Primarily covers first-charge mortgages, with second-charge business expected to follow

Requirements

• Significant experience in mortgage and protection advice file/call QA, ideally from an intermediary or broker background (small-to-medium firm experience preferred)
• Strong working knowledge of FCA regulations, including MCOB, ICOBS, and Consumer Duty
• Confident, diplomatic communicator with a track record of coaching advisers and influencing behaviour
• Strong analytical skills and attention to detail
• CeMAP or equivalent qualification desirable (support available to obtain this if not already held)
• Full UK driving licence required, with willingness to travel occasionally to partner offices