Mortgage Operations Manager (WFH - WA, ID, CA, OR)

Banner Bank; England; Remote; GBP 67,000 - 88,000; Full time

Benefits offered by this job

Annual incentive potential

Medical, dental, vision, LTD, STD and

Life insurance

Paid time off: vacation, sick time, 11

401k with up to 4% match

Tuition reimbursement

Job summary

Banner Bank is seeking a Mortgage Operations Manager to lead processing and underwriting teams, drive operational excellence, and strengthen risk management from application through underwriting. This role focuses on maintaining data integrity, adhering to lending guidelines, and improving loan flow while supporting customer experience and performance goals.

The ideal candidate has 6+ years in mortgage operations with leadership experience, and a track record of coaching teams, optimizing

Qualifications

• Bachelor’s degree required or equivalent experience.
• 6+ years of mortgage operations, operational leadership and process oversight.
• 4+ years of supervisory or management experience.

Responsibilities

• Lead mortgage processing and underwriting operations to ensure accurate, efficient reviews per credit and documentation requirements.
• Guide teams in resolving complex loan applications and operational issues while maintaining customer experience.
• Review and approve complex loan scenarios within delegated authority and escalate high-risk requests as needed.
• Ensure consistent interpretation of investor, agency, regulatory, and internal lending guidelines.
• Oversee data integrity, documentation quality, and operational processes to maintain compliance and effectiveness.
• Manage workflow distribution and pipeline performance to meet service levels.
• Analyze metrics and trends to identify risks and implement process improvements.
• Collaborate with loan production, closing, secondary marketing, quality control and stakeholders to resolve loan challenges.

Skills

Mortgage operations

Operational leadership

Process oversight

Team management

Data analysis

Stakeholder communication

Education

Bachelor’s degree in related field

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Mortgage Operations Manager, you’ll play a critical role in leading the teams and processes that help deliver a seamless mortgage experience from application through underwriting. This position offers the opportunity to drive operational excellence, strengthen risk management practices, and develop high-performing teams while helping customers achieve their homeownership goals.

In this role you’ll

• Lead mortgage processing and underwriting operations, ensuring loans are reviewed accurately, efficiently, and in accordance with credit and documentation requirements.
• Guide teams in resolving complex and escalated loan application, underwriting, and operational issues while delivering an exceptional customer experience.
• Review and approve complex loan scenarios and underwriting decisions within delegated authority and appropriately elevate high-risk or non-standard requests.
• Ensure consistent interpretation and application of investor, agency, regulatory, and internal lending guidelines.
• Oversee loan data integrity, documentation quality, and operational processes to maintain compliance and operational effectiveness.
• Manage daily workflow distribution and pipeline performance across processing and underwriting teams to meet service level expectations.
• Analyze operational metrics, production trends, and reporting to identify risks and implement process improvements.
• Partner closely with loan production, closing, secondary marketing, quality control, and other key stakeholders to resolve loan challenges and improve loan flow.
• Promote adherence to policies, procedures, regulations, and internal controls while supporting audit readiness and quality assurance efforts. Lead, coach, and develop mortgage operations team members, supporting performance management, workforce planning, and employee growth.

What we’re looking for

• You have a Bachelor’s Degree in Accounting, Business, Economics, Law, Computer Science, or a related field (Required). An equivalent combination of education and experience can be considered in lieu of a degree.
• You have 6+ years of experience in mortgage operations, operational leadership, process oversight, and team management (Required).
• You have 4+ years of supervisory or management experience leading a team, process, or project (Required).

What helps you shine

• You bring deep knowledge of mortgage operations, including processing, underwriting, and cross-functional workflow management.
• You understand regulatory, investor, and internal lending requirements and can apply them consistently across operations.
• You proactively identify operational and credit risks and take action to mitigate them.
• You use data, reporting, and performance trends to evaluate results and drive continuous improvement.
• You communicate effectively with leaders, stakeholders, and team members to influence outcomes and align priorities.
• You build strong partnerships across departments to support business goals and customer success.
• You thrive in changing environments and can effectively guide teams through evolving priorities.
• You are passionate about coaching, developing, and empowering employees to achieve their full potential.
• You excel at balancing quality, compliance, efficiency, and customer experience in a fast-paced environment.

Our Company Values

• Do the right thing
• Teamwork
• Accountability
• Quality

What Our Team Says

I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated. – Glassdoor Review

Compensation & Benefits

• Targeted starting salary range (based on experience and geography): $88,657 - $116,819
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

Review Banner’s employee benefits at: Employee Benefits | Banner Bank

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.