Mortgage Operations Manager

WizeHire, Inc; Richmond; On-site; GBP 77,000; Full time

Job summary

A respected mortgage branch is seeking an Operations Manager based in Richmond to lead the operations team while ensuring excellence in the home-buying experience. The role requires at least 3 years in mortgage operations, strong leadership, and tech skills. Compensation starts at $100,000+, alongside performance bonuses and a comprehensive benefits package.

Benefits

Health insurance

401(k) match

Car and home cleaning perks

Qualifications

• 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
• Proven ability to thrive on accountability and continuous improvement.
• Skilled at balancing details with big-picture thinking.

Responsibilities

• Oversee full client experience from application to post-closing.
• Spot inefficiencies and streamline workflows.
• Lead technology adoption and process improvement initiatives.
• Drive innovation and maintain SLA compliance.

Skills

Mortgage operations experience

Leadership and coaching

Tech-savvy

Problem-solving

Detail-oriented

Job description

The Cowart Team Home Loans • Richmond , VA , US

Posted 2 days ago

Description

Lead. Innovate. Elevate.

Are you a leader in the Mortgage and Real Estate world?

Are you a systems-driven thinker who loves turning vision into action?

The Cowart Team Home Loans, a respected mortgage branch in Richmond, VA, is searching for an Operations Manager to run the machine and bring excellence to every client's home-buying experience.

For over a decade, our 17-person team has helped families across Central Virginia navigate one of life’s biggest milestones: buying a home. We’ve built strong systems, a trusted reputation, and a people-first culture. Now we’re ready for the next level, and we need a proactive, strategic operator to keep us on track while improving the strengths that we already have.

This is a player-coach position where you’ll lead the operations team while remaining hands-on in processing 5–10 loans per month. You’ll serve as the go‑to person between leadership and execution, driving innovation, technology best practices, and adoption to further our culture of excellence.

• Expected total compensation: $100,000+ once fully proficient
• Competitive base salary plus per‑loan bonuses (for 5–10 loans monthly)
• Quarterly performance bonuses tied to metrics and branch success
• Comprehensive benefits package (health, 401(k) match, and unique branch perks like car and home cleaning)

This is a full‑time, on‑site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance.

Responsibilities

What You’ll Do

Process & Innovation

• Oversee our full client experience from application to post‑closing.
• Spot inefficiencies, streamline workflows, and champion better tools and systems.
• Lead technology adoption and process improvement initiatives.
• Train, coach, and inspect what you expect to ensure consistency and follow‑through.

Performance & Quality

• You’ll drive innovation, technology best practices, and adoption – further the culture of excellence.
• Maintain SLA compliance and ensure all loans close on time.
• Track and analyze key operational metrics and turn times.
• Conduct quality control checks and provide coaching for continuous improvement.
• Anticipate problems and remove bottlenecks before they impact clients or leadership.
• Serve on the leadership team using EOS principles to achieve goals.
• Lead and develop processors, virtual assistants, and support roles.
• Hire, onboard, and grow the right people in the right seats.
• Build a culture that combines accountability, care, and curiosity.

Hands‑On Processing

• Personally process 5–10 loans per month to stay connected to the work.
• Use your front‑line perspective to identify and fix operational friction points.
• Model excellence in communication and client care.

What Success Looks Like

• 3 Months: You understand our systems, earned team trust, and identified key improvements.
• 6 Months: SLAs are improving, the team feels supported, and new systems are driving results.
• 12 Months: Operations run seamlessly, clients are thrilled, and leadership can focus on growth, knowing execution is in expert hands.

Qualifications

Who You Are

• 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
• A proven “go‑to” person who thrives on accountability and continuous improvement.
• Calm under pressure and skilled at balancing details with big‑picture thinking.
• A natural leader and coach who empowers others to grow.
• Tech‑savvy and comfortable using data to drive decisions.
• Local to Richmond/Central Virginia and passionate about community impact.

Compensation

$100,000+

About The Cowart Team Home Loans

The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full‑service mortgage team that believes in hands‑on guidance, proactive planning, and genuine care for clients and partners.

We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.

Why Join The Cowart Team

Leadership with Purpose

• Be the #3 leader in a respected branch.
• Shape how operations run and have a true voice in strategy.
• See your ideas make a real impact on people’s lives.

Small Team Feel, Big Company Stability

• Work independently while staying connected with the strength of a top 15 mortgage company behind you.
• Deliver boutique‑level service with national resources.
• Collaborate with caring, motivated teammates who love what they do.

Growth & Reward

• Lead strategy while staying close to the work.
• Make process improvements that simplify lives and elevate the client experience.
• Build a long‑term career with a team that’s here to stay.

If you’re ready to lead with purpose and bring your operational expertise to a high‑performing, people‑first team, we’d love to hear from you!