Mortgage Customer Support Specialist

Yorkshire Building Society; Bradford; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday + BH

Bonus: 7% (up to 15%)

Pension up to 11%

Private medical insurance

Employee benefits portal

Job summary

Yorkshire Building Society is seeking a Mortgage Customer Service Representative to support mortgage customers by phone and digital channels. You will play a crucial role from first contact to ongoing ownership, ensuring a smooth customer journey and accurate responses.

No previous financial services experience is required, as full training and ongoing development are provided. The role offers flexibility and hybrid working after an initial in-office period, with a strong emphasis on helping

Qualifications

• No prior financial services experience required; training provided.
• Ability to learn and develop new skills through a structured programme.
• Enthusiasm for helping customers and delivering a positive experience.

Responsibilities

• Be the first point of contact for mortgage customers via phone and digital channels.
• Support customers through key moments in their homeownership journey.
• Complete eligibility and affordability checks as part of the process.
• Collaborate with Mortgage Advisors to create a joined-up customer journey.
• Provide clear, empathetic support tailored to individual needs.

Skills

Customer empathy

Communication skills

Digital tools

Growth mindset

Adaptability

Team collaboration

Willingness to learn

Job description

Yorkshire Building Society is seeking a Mortgage Customer Service Representative to support mortgage customers by phone and digital channels. You will play a crucial role from first contact to ongoing ownership, ensuring a smooth customer journey and accurate responses.

No previous financial services experience is required, as full training and ongoing development are provided. The role offers flexibility and hybrid working after an initial in-office period, with a strong emphasis on helping