Customer Service Advisor - Mortgages

Confidential; Saffron Walden; Hybride; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

33 days holiday

Buy/sell holiday scheme

Performance-based annual bonus

Pension 5% employee / 8.5% employer

Salary sacrifice schemes

Health and dental benefits

Life assurance and income protection

Résumé du poste

Saffron Building Society is seeking a Customer Service Advisor to support existing mortgage members with retention options and provide excellent service. The role is full-time with hybrid working after training, and a strong customer service background is valued.

Salary is £26,000–£27,000 per annum, with 33 days holiday and a range of benefits. Initial training will be office-based with a greater office presence in the first 6–8 weeks.

Qualifications

• Experience in mortgage or financial services is advantageous but not essential.
• Strong customer service experience is valued.
• Ability to follow processes and keep cases on track.

Responsabilités

• Managing customer and broker enquiries by phone and email.
• Producing mortgage illustrations, issuing offers and progressing cases.
• Processing product switches and retention administration accurately.
• Completing scripted, non-advised interactions around retention options and contract variations.
• Identifying when customers may need advice or additional support and referring them appropriately.
• Collaborating across the team and Society to deliver positive customer outcomes.

Connaissances

Customer service

Mortgages

Communication

Organisation

Outils

Mortgage illustrations

Description du poste

Customer Service Advisor - Mortgages Spider is advertising on behalf of Saffron Building Society, who are looking for a Customer Service Advisor to join their team in Saffron Walden, Essex. This is a full-time, permanent position, working 9am 5pm, with hybrid working to be agreed with your line manager following training.

Salary: £26,000 £27,000 per annum

Benefits

• 33 days holiday including bank holidays
• buy/sell holiday scheme
• performance-dependent annual bonus
• pension with 5% employee and 8.5% employer contributions (subject to eligibility and T&Cs)
• salary sacrifice schemes
• health and dental benefits
• life assurance and income protection

About the role

As a Customer Service Advisor - Mortgages, you ll support existing mortgage members with their retention options, helping them through the process while delivering excellent customer service.

Key responsibilities

• Managing customer and broker enquiries by phone and email
• Producing mortgage illustrations, issuing offers and keeping cases progressing
• Processing product switches and retention administration accurately
• Completing scripted, non-advised customer interactions around retention options and relevant contract variations
• Identifying when customers may need advice or additional support and referring them appropriately
• Working collaboratively across the team and wider Society to deliver positive customer outcomes

The role offers hybrid working following the training period, agreed with your line manager. A greater office presence will be required during your first 6 8 weeks while training takes place.

About you

You ll be friendly, organised and accurate, with the confidence to communicate effectively with customers and a genuine commitment to great service.

You ll enjoy following processes, keeping cases on track and working as part of a supportive team. Mortgage or financial services experience would be advantageous but isn t essential strong customer service experience, a positive attitude, curiosity and willingness to learn are equally valued.

About Saffron Building Society

Saffron Building Society is focused on Building Happy for its members, colleagues and communities. They promote a collaborative and inclusive culture where individuality is respected and people are supported to develop and deliver the service their members deserve.

Spider is committed to equal opportunities and welcomes applications from suitably qualified candidates. Please advise us of any reasonable adjustments required during recruitment. Please check your inbox and spam/junk folder for correspondence.