Mortgage Collections Specialist

Leeds Building Society; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading building society as a Mortgage Services Specialist, where you'll help customers achieve home ownership. Bring your strong communication skills and emotional resilience to support those in financial difficulty. Enjoy a supportive workplace with excellent benefits.

Benefits

Annual colleague bonus of up to 12%

Matched pension contributions of up to 10%

26 days holiday plus bank holidays

Colleague Mortgage and Saver products

Electric vehicle scheme

Cycle to Work scheme

2 days' volunteering per year

Qualifications

• Previous experience in customer service or collections & recoveries is essential.

Responsibilities

• Support customers in financial difficulty with tailored solutions.
• Deliver high-quality customer service.

Skills

Emotional resilience

Strong communication skills

Information processing

Job description

How you'll help us live our purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join us as a Mortgage Services Specialist.

How you'll make a difference

Our customers and members are at the heart of our business, and we are passionate about supporting customers who are in financial difficulty providing them outstanding service, good outcomes, and affordable and sustainable solutions tailored to their needs.

We are looking for individuals with a great work ethic, strong communication skills, and a passion for delivering high quality customer service to join our Mortgage Services department as a Mortgage Support Specialist.

What will you bring to the role?

• Emotional resilience - you will need to have patience and empathy and be confident in dealing with difficult customer situations.
• Strong communication skills – you will need to be a good listener and be able to explain complex solutions to customers in a straightforward manner.
• Ability to collate and process information – you will need to be able to review information that will enable you to make suitable recommendations to the customer.
• Previous experience in a customer service or collections & recoveries setting is essential.

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Start date - 26th August 2025

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on [e-mail].

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