Collections Specialist German & English Speaking

IWG; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in flexible workspaces is seeking a Collections Specialist to engage with customers and assist with account queries. This role is crucial for ensuring timely payments and delivering exceptional customer service. The ideal candidate will possess strong persuasion skills, be a self-starter, and communicate effectively in both German and English. Join a dynamic team that values customer satisfaction and provides viable solutions for overdue accounts.

Qualifications

• Collections experience required.
• Excellent written and verbal communication skills in German and English.

Responsibilities

• Manage ongoing collections for named corporate customers.
• Resolve disputes and ensure timely payments.
• Complete administrative tasks for team efficiency.

Skills

Persuasion

Problem Solving

Customer Service

Communication

Organizational Skills

Team Player

Tools

Microsoft Office Suite

Job description

This role is only open to German speakers. Please apply only if you meet this requirement

Job Purpose

We are looking for Collections Specialists who really enjoy engaging with customers. As a Collections Specialist, you will play a key role in helping customers answer account queries, and where the customer is overdue, you will assist the customer in making a payment to continue their service. The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in overdue situations are offered viable business solutions to facilitate payment. Ultimately, the actions and service provided by the Collections Specialist are crucial in providing customers with reasons to stay with Regus.

KEY ACCOUNTABILITIES

1. Manage ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.
2. Take responsibility for resolving disputes, ensuring concerns are addressed correctly.
3. Ensure payments are allocated in a timely manner.
4. Complete administrative tasks as required for the efficient operation of the team.
5. Deliver consistent and professional service at all times.

REQUIRED KNOWLEDGE, SKILLS, AND QUALIFICATIONS

1. Strong persuasion and problem-solving skills.
2. Excellent customer service skills, including clear communication, quick responses, and quick thinking.
3. Collections experience.
4. Excellent written and verbal communication skills in both German and English.
5. Self-starter who can work with minimal supervision.
6. Solid organizational skills, including the ability to prioritize and multitask in a demanding environment.
7. Team player.
8. Working knowledge of Microsoft Office Suite, including Excel and Outlook.

About the company

IWG has been at the forefront of the flexible workspace revolution for over 30 years. We have enabled organizations and individuals worldwide to adopt a new approach to the traditional working day. We operate over 3,400 locations across more than 110 countries, allowing millions of people to enjoy a great day at work every day.

Our customers range from start-ups and small to medium-sized enterprises to large multinationals, each with unique business goals, people, and aspirations. They seek workspaces and communities that match their needs. We provide them with options through our portfolio of brands, which include serviced offices (Regus, Spaces, HQ, Signature, and No18), commercial real estate brokerage, and managed office solutions.

Join us at www.iwgplc.com

IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We welcome applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered based on merit. We do not practice unfair discrimination. Preference will be given to qualified individuals from underrepresented groups, in accordance with our Employment Equity Plan and the Employment Equity Act of South Africa.