Mortgage Case Handler (FTC) – Onboarding & Compliance

GOV; Daliburgh; On-site; GBP 30,000 - 42,000; Full time

Job summary

Skipton International is seeking a proactive Mortgage Case Handler on a fixed-term basis in Guernsey. You will package UK and Jersey mortgage applications for onboarding, support broker onboarding, and conduct credit checks to ensure compliance and timely submissions.

The role requires strong administrative skills, attention to detail, and the ability to manage priorities while delivering high service standards.

Qualifications

• Previous administration experience.
• Strong verbal and written communication skills.
• Confident in dealing with external parties.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Package UK and Jersey mortgage applications to meet minimum submission requirements before onboarding.
• Assist in onboarding new brokers, including checks and documentation.
• Conduct credit checks via TransUnion/CIDS and ensure submissions meet SLA timelines.
• Communicate with customers and brokers to gather additional information and documentation.
• Provide administrative support to the Mortgage Sales Team, including data input into Jade.
• Champion customer experience and ensure outcomes align with Skipton's values and service standards.

Skills

Verbal communication

Written communication

External stakeholder liaison

Independent worker

Attention to detail

Education

CeMAP interest or similar

Tools

Microsoft Word

Microsoft Excel

Data input systems

Job description

Skipton International is seeking a proactive Mortgage Case Handler on a fixed-term basis in Guernsey. You will package UK and Jersey mortgage applications for onboarding, support broker onboarding, and conduct credit checks to ensure compliance and timely submissions.

The role requires strong administrative skills, attention to detail, and the ability to manage priorities while delivering high service standards.