Mortgage Case Handler - FTC

GOV; Daliburgh; On-site; GBP 30,000 - 42,000; Full time

Job summary

Skipton International is seeking a proactive Mortgage Case Handler on a fixed-term basis in Guernsey. You will package UK and Jersey mortgage applications for onboarding, support broker onboarding, and conduct credit checks to ensure compliance and timely submissions.

The role requires strong administrative skills, attention to detail, and the ability to manage priorities while delivering high service standards.

Qualifications

• Previous administration experience.
• Strong verbal and written communication skills.
• Confident in dealing with external parties.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Package UK and Jersey mortgage applications to meet minimum submission requirements before onboarding.
• Assist in onboarding new brokers, including checks and documentation.
• Conduct credit checks via TransUnion/CIDS and ensure submissions meet SLA timelines.
• Communicate with customers and brokers to gather additional information and documentation.
• Provide administrative support to the Mortgage Sales Team, including data input into Jade.
• Champion customer experience and ensure outcomes align with Skipton's values and service standards.

Skills

Verbal communication

Written communication

External stakeholder liaison

Independent worker

Attention to detail

Education

CeMAP interest or similar

Tools

Microsoft Word

Microsoft Excel

Data input systems

Job description

Mortgage Case Handler - FTC

Skipton International

Full time Ref: 20261770 Opened: 19/10/2026 Closes: 08/11/2026

Overview

Skipton International is seeking a proactive and detail-oriented Mortgage Case Handler to join our dynamic Mortgage Sales team in Guernsey on a fixed term basis. This role is pivotal in ensuring that mortgage applications are accurately and efficiently packaged for onboarding, supporting both direct customers and broker channels. You will play a key role in maintaining high service standards, contributing to business growth, and enhancing the Skipton brand in the marketplace.

Key Accountabilities

• Application Management: Package UK and Jersey mortgage applications to meet Skipton's minimum submission requirements before forwarding to onboarding.
• Broker Support: Assist in onboarding new brokers, including conducting necessary checks and completing documentation.
• Documentation & Compliance: Conduct credit checks via TransUnion/CIDS and ensure all applications meet submission standards within SLA timelines.
• Customer & Broker Liaison: Communicate with customers and brokers to gather additional information and documentation as needed.
• Administrative Support: Provide administrative assistance to the Mortgage Sales Team, including project work and data input into internal systems (e.g., Jade).
• Service Excellence: Champion customer experience and ensure outcomes align with Skipton's values and service standards.
• Risk & Compliance: Maintain customer confidentiality, adhere to IT and data security policies, and comply with all relevant operational and compliance procedures.
• Continuous Improvement: Suggest and embrace process improvements and support change initiatives to drive performance.

Requirements

Essential:

Experience: Previous administration experience.

Skills:

Strong verbal and written communication skills.

Confident in dealing with external parties.

Ability to work independently and manage priorities effectively.

Proficient in Microsoft Word, Excel, and data input systems.

Attributes:

High attention to detail.

Strong work ethic and integrity.

Willingness to learn and develop professionally.

Desirable:

Knowledge of:

Financial services regulations and AML obligations.

Jersey, UK, and Expat property markets.

Qualifications:

Interest in pursuing CeMAP or similar qualifications for career progression.

Call: 01534700346 Visit Website