Mortgage Advice Reviewer

LSL Property Services plc; Birmingham; Hybride; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

12-month fixed-term contract

Résumé du poste

LSL Property Services plc is seeking a Mortgage Advice Reviewer to join the Solihull-based Customer Outcomes Team (Compliance). The role offers hybrid working with three days from home and two days in the Solihull office on Birmingham Business Park.

You will review cases for suitability, ensure Consumer Duty compliance, and provide feedback to Advisers to support development. A CeMAP (or equivalent) qualification is required.

Qualifications

• CeMAP or equivalent qualification is required.
• Strong analytical ability and keen attention to detail.
• Excellent communication and ability to work in a team.
• Capable of working under pressure and prioritising workload.
• Experience reviewing mortgage advice and consumer duty guidance.

Responsabilités

• Review member files for suitability of advice against guidance and SLAs.
• Assess adherence to Consumer Duty and document activity and outcomes.
• Provide feedback to Advisers by phone and walkthrough remedial actions.
• Report breaches of PRIMIS and FCA standards through proper channels.

Connaissances

Analytical thinking

Excellent communicator

Attention to detail

Teamwork

Ability to work under pressure

Formation

CeMAP or equivalent

Description du poste

UK-Solihull

Mortgage Advice Reviewer - Birmingham Business Park - Hybrid

Part of LSL Property Services, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network and operate within the Financial Service sector. Based within our Solihull HQ on the Birmingham Business Park, B37 (and Home) we are looking to recruit a Mortgage Advice Reviewer for our Customer Outcomes Team (Compliance).

The role is partial home working and partial office based in Solihull with 3 days home working and 2 days in the office

PRIMIS Mortgage Network prides itself in supporting Mortgage and Protection advisory experts in delivering the very best in quality customer service. Through an effective and efficient service of high-quality tailored advice, we believe our customers should receive a service that they want to go back to.

The objective of this role will be to support the Head of Advice Support Team with effective management of risk via the First Line of defence through review of member files for suitability of advice, in line with PRIMIS guidance and Service Level Standards.

To fulfil this - the role holder will amongst other duties review allocated cases to assess suitability of advice and adherence to Consumer Duty, recording activity and outcomes in line with departmental standards and SLAs. Providing feedback to the Adviser over the telephone, completing a walkthrough of the remedial actions to support any development or training needs. You will build positive, beneficial relationships with Advisers through regular contact and feedback provided to them and report any breaches of PRIMIS and FCA standard through the correct channels.

The successful candidate will have a strong analytical ability and be able to work effectively as part of a team. You will be an excellent communicator and have a keen eye for attention to detail along with the ability to work under pressure and to prioritise your workload.

The candidate must be fully CeMap (or equivalent) qualified to be considered for this role.

The salary for the role is £29,000

The role is on a fixed term contract of 12 months

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier, please let us know.