Mortgage Administrator: Drive Case Progress & Client Service

Jobs4; Horsham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Parking available nearby

23 days' holiday + bank holidays

Job summary

Jobs4 in Horsham is seeking an experienced Mortgage Administrator to join the Mortgage & Protection team. You will help move mortgage cases from application through to completion and deliver excellent client service in a fast-paced environment.

You will submit and progress applications, chase documentation, liaise with solicitors and lenders, keep client files up to date and support advisers to ensure compliance. Monday–Friday, 9:00am–5:00pm, £28,000–£35,000 + benefits.

Qualifications

• Experience in mortgage administration, ideally 1+ year.
• Highly organised, accurate and methodical.
• Confident communicating with clients, lenders and professionals.
• Customer-focused with a genuine desire to provide excellent service.

Responsibilities

• Submit and progress mortgage applications through to legal completion and beyond.
• Chase outstanding documentation and ensure applications are compliant.
• Liaise with solicitors regarding exchange and completion dates.
• Manage client emails and support repeat clients.
• Serve as the first contact for clients, lenders and conveyancers.
• Keep systems and client files up to date.
• Work with advisers to ensure regulatory requirements are met.
• Take ownership of customer queries and see them through to resolution.

Skills

Mortgage administration

Attention to detail

Client communication

Team player

Job description

Jobs4 in Horsham is seeking an experienced Mortgage Administrator to join the Mortgage & Protection team. You will help move mortgage cases from application through to completion and deliver excellent client service in a fast-paced environment.

You will submit and progress applications, chase documentation, liaise with solicitors and lenders, keep client files up to date and support advisers to ensure compliance. Monday–Friday, 9:00am–5:00pm, £28,000–£35,000 + benefits.