Electronic Monitoring Support Officer (Field‑Based)

Adecco Portugal; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A Monitoring Support Officer is needed in London South to support Serco's Electronic Monitoring Services. The role requires a full driving license and access to a personal vehicle, with shifts across weekdays and weekends and a temporary contract.

You will work with Field Monitoring Officers, handle safeguarding and compliance issues, and maintain accurate records while delivering excellent customer service in sensitive situations. Adecco supports an inclusive recruitment process.

Qualifications

• Experience delivering customer service in sensitive situations.
• Excellent written and verbal communication skills.
• Collaborative approach to support colleagues in shift work.
• Desirable understanding of electronic monitoring or public protection.

Responsibilities

• Collaborate with Field Monitoring Officers during installation/decommissioning of monitoring equipment.
• Assist FMOs and act as an extra pair of eyes.
• Carry equipment and take notes as needed.
• Maintain calm, professional responses in high-demand situations.

Skills

Customer service

Communication

Teamwork

Sector knowledge

English proficiency

Education

General education including English

Job description

A Monitoring Support Officer is needed in London South to support Serco's Electronic Monitoring Services. The role requires a full driving license and access to a personal vehicle, with shifts across weekdays and weekends and a temporary contract.

You will work with Field Monitoring Officers, handle safeguarding and compliance issues, and maintain accurate records while delivering excellent customer service in sensitive situations. Adecco supports an inclusive recruitment process.