Modern Workplace Officer

Cheshire East Council; Macclesfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cheshire East Council is seeking a Modern Workplace Officer to join the Digital team. You will provide third-line technical support and administration across the Council's Microsoft 365 environment and modern workplace technologies.

The role focuses on security, compliance and efficiency, supporting initiatives such as Entra-joined devices and cloud-managed services, and collaborating with colleagues, suppliers and other teams to deliver digital workplace improvements.

Qualifications

• Third-line technical support and administration across the Council's modern workplace environment.
• Ensure devices, identities and Microsoft 365 services remain secure and compliant.

Responsibilities

• Provide third-line technical support and administration.
• Resolve complex incidents and service requests.
• Maintain service performance across modern workplace environments.
• Contribute to continual improvement of digital services.

Skills

Microsoft 365

Endpoint management

Modern workplace technologies

Tools

Microsoft 365

Endpoint management

Job description

Modern Workplace Officer

An exciting opportunity has become available to join the Digital team as a Modern Workplace Officer.

This role is key to the delivery and support of the Council's modern workplace services, providing third-line technical expertise across Microsoft 365, endpoint management and modern workplace technologies. You will play an important role in ensuring the Council's digital workplace remains secure, compliant, effective and aligned to the needs of the organisation.

As the Council continues its digital transformation journey, you'll support and help deliver major initiatives including the transition to Entra-joined devices, Windows Hello for Business, modern endpoint management and the ongoing move from legacy technologies to cloud-managed services.

About you

You will provide third-line technical support and administration across the Council's modern workplace environment, helping to ensure devices, identities and Microsoft 365 services remain secure, compliant and effectively managed.

You'll work collaboratively with colleagues, technical specialists and third-party suppliers to resolve complex incidents and service requests, maintain service performance and contribute to the continual improvement of digital services across the organisation.

You will support and administer a range of modern workplace technologies, including Microsoft 365, endpoint management, modern identity services and unified communications, whilst contributing to service improvements and digital transformation initiatives.

The role is varied, offering the opportunity to support a wide range of modern workplace technologies and contribute to key projects across the Council.